Trainer II
Location: Remote, United States
Description
The Trainerwill play a pivotal role in ensuring our customers gain comprehensive knowledge and skills in utilizing our module(s). This position involves overseeing the end-to-end development of training programs, from creating timelines to crafting engaging presentations. You will conduct live training sessions that are open to all customers, create engaging course content, collaborate across teams, and maintain accurate and up-to-date documentation. The successful candidate will become an expert in each module within our product, delivering both live and recorded training sessions with a focus on enhancing customer understanding and proficiency.
Were excited to hire a new Trainer II who can:
- Create and deliver engaging presentations to effectively communicate module features and functionalities.
- Employ various teaching methods, including hands-on activities and screen demonstrations, to enhance the learning experience.
- Own the end-to-end development of training programs, including creating timelines and crafting presentations.
- Develop comprehensive training materials, including course outlines, agendas, and supporting documentation.
- Design and set up training courses to ensure a structured and organized learning environment.
- Utilize expertise in presentation skills to deliver content effectively to diverse audiences.
- Become an expert in each module within product, staying current with updates and changes.
- Collaborate with product development teams to understand module intricacies, facilitating effective training delivery.
- Collaborate with cross-functional teams, including product development, customer support, and marketing, to align training content and objectives.
- Collect feedback from various teams to continuously improve training programs.
- Update training manuals and documentation as needed to reflect the latest features and best practices.
- Ensure accuracy and clarity in all training materials to facilitate effective learning.
There is no perfect candidate, but we are looking for:
- Bachelors degree in a relevant field or equivalent work experience
- Proven experience as a trainer with a focus on technology or software products
- Demonstrated ability to deep and deliver engaging training sessions
- Strong presentation skills and the ability to communicate complex concepts clearly
- Proficient in creating and updated training materials and documentation
- Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams
- Ability to quickly learn and adapt to product changes and customer needs
- Able to work at a computer and monitor (sitting and standing) for extended periods
- Able to travel and efficiently across a large geographic territory
- Ability to reason, judge, compare, calculate, evaluate, and critique such information as written materials, numerical data, responses to customer needs, and/or other work-related activities.
- Ability to complete work in an acceptable timeframe;manage various detailed tasks and responsibilities simultaneously and with accuracy to meet deadlines, goals, and objectives;satisfy internal and external customer needs related to the job.
- Ability to speak and make presentations to individuals or groups on technical subjects related to the job
*Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please dont hesitate to apply even if you dont meet 100% of the listed requirements!
Highlights of Joining the CP Team:
- We foster an open and inclusive environment. We are proud to be a diverse team, and we make strides every day to continue to grow our Diversity, Equity, Inclusion, and Belonging (DEIB) efforts.
- We invest in our employees immediately and offer opportunities, such as our Red-Carpet Rollout and Buddy System during onboarding, to build employee connections and accelerate belonging.
- We’re big fans of company events!!This gives our global team (stretching over 45 states and 4 countries) a chance to get together, learn more about each other, and have fun! Our favorite example is Halloween week! Our Great Workplace Committee hosts a fun-filled week of Halloween festivities that includes Halloween Trivia, a Costume Contest, a Pumpkin Decorating Contest, and more!
- We have active committees in which you can directly participate or indirectly enjoy the activities they arrange. These committees includeCommunity Engagement (philanthropic), ERG (employee resource groups), DEIB (Diversity Equity Inclusion &Belonging), Great Workplace Committee (plan fun virtual &in-person events), and Kudos (employee recognition).
- You can make an impact in communities across America (we serve 12,000 local governments and counting).
- You choose whether you work from one of our offices or work remotely.
- CivicPlus recognizes that ambitious and innovative people look for their company to support their professional growth. In addition to internal training opportunities, every department has set aside funds every employee can use on professional development opportunities, helping you grow your skills and develop your career. We support our employees growth.
- You’ll be a part of “One of the Fastest Growing Privately Help Companies in the U.S”that’s held the Inc Magazine title for 12 concurrent years. Our growthtranslates into opportunities for our employees as we look first to promote from within.
We are an equal opportunity employer and value diversity at our company. We desire to have our employees reflect the diverse communities we serve, and we recognize that diverse and inclusive teams lead to more innovation and better financial returns. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
What is our hiring process?
- Introductory Call with a member of our Talent Acquisition team.
- First Interview with the Hiring Manager
- Interview Loop with additional team members
- Interview Project Activity- We merely seek to catch a glimpse of your problem-solving approach and methodology.
- Offer
Employment Practices:
- CivicPlus is proud to be an Equal Employment Opportunity employer. At CivicPlus, we celebrate and support diversity for the benefit of our employees, products, clients, and communities we serve.
- Upon receiving an offer of employment, candidates are required to complete a pre-employment background check. An offer of employment is contingent upon this post-offer screening process. All background screens will be conducted per state law by a licensed independent administrator.
- We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.
Please be aware of scammers who may fraudulently allege to be from CivicPlus. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment or request interviews via text message. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at Recruiting@civicplus.com with any information you may have.
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