Payroll Content and Training Specialist - remote

Title: Payroll Content and Training Specialist

Location: Canada

JobDescription:About Remote

Remote is solving global remote organizations biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if youre interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Payroll Content and Training specialist, joining our Payroll team, working collaboratively with cross-functional teams and external parties to deliver outstanding payroll services to our employees and customers.Job Responsibilities

• Partner closely with client-facing teams and the Growth team to create content that solves problems for internal and external users.
• Publish and update content in the knowledge base, which includes the Help Center powered by Zendesk, according to requests and content submitted by subject-matter experts (SMEs).
• Own the payroll content repository and be responsible for timely updates and information collation for internal and external audiences.
• Drive the continuous assessment of training and content needs by updating materials and providing feedback on operational challenges.
• Assist with Data Analysis and Reporting: help gather and analyze metrics to support the department’s efforts in increasing user satisfaction (NPS, CSAT, eNPS) and reducing churn.What you bring
  • Extensive experience in managing internal and external content, communications and documentation, preferably within a start-up/scale-up environment.
  • Experience of managing relationships with internal and external stakeholders, including corporates and individuals.
  • 2+ years of experience and expertise in relevant areas such as L&D, content creation, instructional design and training, ideally in a fast-paced environment.
  • You are curious to understand details and share the information in digestible ways.
  • Experience writing and editing for payroll, law, and/or HR is a plus.
  • Writes and speaks fluent English
  • It’s not required to have experience working remotely, but considered a plusPracticals
    • You’ll report to: Manager, Payroll Business Operations
    • Team: Payroll
    • Location: Anywhere in the World
    • Start date: As soon as possibleRemote Compensation Philosophy

      Remote’s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

      At first glance our salary bands seem quite wide –here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

      The base salary range for this full-time position is 25,900 $ to 58,300 $. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.Application process

    • Interview with recruiter
    • Interview with future manager
    • Interview with team members (no managers present)
    • Prior employment verification check
    • OfferBenefitsOur full benefits &perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:
      • work from anywhere
      • unlimited personal time off (minimum 4 weeks)
      • quarterly company-wide day off for self care
      • flexible working hours (we are async)
      • 16 weeks paid parental leave
      • mental health support services
      • stock options
      • learning budget
      • home office budget &IT equipment
      • budget for local in-person social events or co-working spacesHow youll plan your day (and life)

        We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

        You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

        If that sounds like something you want, apply now!How to apply

      • Please fill out the form below and upload your CV with a PDF format.
      • We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
      • If you dont have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

        We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer its important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.