Pathology Support Coordinator - remote

Pathology Support Coordinator

Remote

PRIMARY RESPONSIBILITIES:

• Review select cases for accuracy of tissue request and escalate to PAs when needed, complete accurate data entry.
• Assist other PSCs in resolving issues with their cases and provide feedback on the quality of their work.
• Ensure that necessary notes and holds are placed on cases for non-conforming samples, discrepancies and/or missing information so that timely follow-up by the Customer Care team is made.
• Compose professional emails/faxes using proper grammar and spelling to communicate with other departments for case escalation and/or case status updates.
• Perform outbound calls to pathology labs for specimen information (confirmation of accession numbers, specimen locations, pathology fax numbers, address confirmation, etc
• Attend interdepartmental meetings if needed and provide feedback on the current process or workflow.
• Monitor errors and metrics for all tissue cases
• This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
• Must maintain a current status on Natera training requirements.
• Performs other duties as assigned.

  QUALIFICATIONS:

  • High School Diploma (or equivalent) required.
  • 2+ years of medical industry related experience.
  • Previous computer experience is required.
  • Previous data entry experience is required.

    KNOWLEDGE, SKILLS, AND ABILITIES:

    • Trained on all product types and able to accession with high accuracy and efficiency consistently.
    • Ability to handle most escalations, discrepancies, and holds.
    • Firm understanding and knowledgeable in all aspects of the
    • Accessioning process and SOPs
    • Typing speed of at least 45wpm with high accuracy
    • Excellent oral and written communication skills required
    • Excellent critical thinking skills and the ability to use good judgment
    • Ability to perform required duties with a high degree of accuracy and attention to detail
    • Positive attitude and ability to work well with others

      #LI-REMOTE

      The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

      Remote USA

      $19.04$23.80 USD