Title: Manager, EHR Implementation
Location: Remote US
JobDescription:
Boldly innovating to create trusted solutions that detect, predict, and prevent disease.
Discover your power to innovate while making a difference in patients’lives. iRhythm is advancing cardiac care…Join Us Now!
At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster.
About This Role
iRhythm is currently seeking an experienced and motivated Manager, EHR Operations. This is a remote position that can be located anywhere in the US. This will be a leadership role on our integrations and commercial partnerships team, serve as an escalation point for both internal and external stakeholders, and drive innovative process improvement initiatives to best serve our health system customers.
Our work environment is fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience.
Specific job responsibilities include:
- You will manage and coach a team of 2-6 technical project managers or analysts;driving their career growth and ensuring the success of the customers they support.
- Partner with the EHR leadership team in developing a vision and strategic plan to guide the impact and processes of the integrations team.
- Partner with the entire commercial leadership team to identify new opportunities, execute on key cross-functional initiatives, and build a culture of innovation and achievement across the commercial organization.
- Influence up and across the organization to inform decision making and ensure we’re executing on opportunities and objectives.
- Identify, assess, and inform others on the leadership team of internal and external issues that affect the organization or any of our customer projects. Form a proposed plan of action and execute it.
- Facilitate and foster teamwork within the integrations team and other internal teams.
- Recruit, hire, and develop excellent team members.
- Define, track, and improve our team’s KPIs and customer outcomes.
- Serve as an effective escalation point for internal iRhythm teams (including sales, customer support, revenue cycle, and more) and for our customers.
- Provide continual evaluation of processes and procedures. Responsible for suggesting new methods to streamline operations through improved processes and additional technology.
- Participate in, or lead, special or ongoing projects that improve the overall service we provide our customers and patients, including outside the EHR team and Commercial organization.
About you:
You are a strategic and growth-focused individual with the desire to work in a fast-paced environment while managing a team of high performing project managers and analysts. The integrations team works with health systems across the country, as well as many different roles within iRhythm, to deliver a high-quality service to add value for their clinicians and staff. You will be responsible for ensuring this team can continue to operate at a high level and can adapt as our customer’s needs evolve. The ideal candidate will also be able to jump in as a subject matter expert or ‘pinch hitter’on our integration projects as needed.
In addition to the overview above, here are a few key skills and qualities we’re looking for from you:
- You’re a strategic thinker with the ability to communicate key messages clearly and concisely. You’ve used these skills to influence others and contribute to the vision and direction of a team.
- Demonstrated outcomes from your leadership, coaching, and business skills in past roles.
- Not afraid to dig in and participate in a hands-on capacity, utilizing your technical, analytical, and problem-solving skills to help drive our internal and external projects.
- Beyond a base level of understanding and hands-on experience with EMR configuration (Epic, Cerner, Athenahealth preferred) and with integrations (HL7 and FHIR preferred).
- Exceptional customer service orientation with a focus on collaboration and flexibility when working with both external and internal stakeholders.
- Excellent communication and presentation skills, written and verbally.
- Bachelor’s degree or relevant experience in the healthcare field.
- As you’ll be a functional leader managing PMs and Analysts, you have demonstrated excellence and delivered effective outcomes in one of these roles previously.
- Ability to travel 10-25% of the time, as needed.
What’s In It For You
This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance &short/ long term disability. Additionally, we offer:
- emotional health support for you and your loved ones
- legal / financial / identity theft/ pet and child referral assistance
- paid parental leave, paid holidays, travel assistance for personal trips and PTO!
iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more!
FLSA Status: Exempt
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Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.
Estimated Pay Range
$101,500—$148,900 USD
As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com
About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.Make iRhythm your path forward. Zio, the heart monitor that changed the game.
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