Head of Data &Revenue Operations - remote

Title: Head of Data &Revenue Operations

Location: New York

Type: Full-time, Remote (Global)

Workplace: remote

Category: Revenue Operations

JobDescription:

About Us

Circle is building the world’s leading all-in-one platform for online communities. We make it possible for creators, coaches, educators, and businesses to bring together their audience with engaging discussions, live streams, events, chat, courses, and payments —all in one place, all under their own brand.

We’re proud to be a fully remote company of around 130 (and growing!) team members from 30+ countries around the world. We strive to find exceptional talent, empower them to do their best work, and in turn, have a meaningful impact in their own lives. We don’t track hours, but we manage for outcomes in an a-synchronous culture.

Twice a year, we bring the whole company together for incredible company retreats in beautiful places around the world!

About the role

We’re looking for an experienced Revenue Operations &Data leader ahead of Circle’s next phase of growth. This role sits on our leadership team and reports directly to Circle’s co-founder/Chief Revenue Officer. Ultimately, you will oversee and integrate the company’s revenue operations, data analytics, and technology systems —all with the goal to drive growth, operational efficiency, and data-driven decision-making across Circle’s GTM org. You’ll do this by leading an experienced team of ~7 people in designing the strategy, choosing the technology, building and maintaining the analytics infrastructure of our go-to-market organization. The GTM org includes approximately 60 professionals in marketing, sales, and customer success.

Working on the RevOps &Data team connects you to the entire organization. We are a close partner with nearly every function at the company. Our RevOps team may help design our CRM one day and develop a marketing attribution model the next. Other days, RevOps may lead our quarterly forecasting and financial budgeting process. The team plays a critical role in our growth.

What you’ll be doing

• You will oversee both revenue operations and data at Circle. As part of this responsibility, you will design a revenue operations and data org that can support our sales, marketing, and customer success teams as Circle’s business continues to scale. You’re always looking 6-18 months ahead.
• Co-develop the go-to-market strategy with the head of sales, head of customer success, and head of marketing. This will include our quarterly &annual planning processes.
• Help develop the revenue operations roadmap. You’ll set strategy when determining which projects to invest resources into and the sequencing of implementation. This could be migrating our CRM from Hubspot to Salesforce, implementing a new chat tool for our sales org, or partnering with the marketing team to setup a new lead scoring system. These are high-impact projects that the revenue operations team will drive across the finish line. You’ll empower the team to execute, while staying close to each project and ensuring high standards are met.
• Own the data analytics roadmap. At Circle, our data team reports into our head of revenue operations &data, providing a holistic, Our team is making fast progress on key data projects, like implementing DBT, improving our Looker environment, introducing enablement for the GTM org, rolling out Monte Carlo to improve data monitoring and reliability. You will guide our team in developing the roadmap, finding new areas of opportunity, and ensuring we follow best-practices.
• Oversee all technology decisions across the revenue org, including the CRM, our data stack, and automations. This includes vendor evaluation, procurement and implementation. You’re able to look ahead and understand tradeoffs of certain technology decisions, limit technical debt, and only introduce complexity when needed.
• Drive the adoption of data-driven decision-making processes throughout the organization, enhancing our data analytics capabilities to support business strategies.
• Ensure reliability, consistently, and accuracy for our reporting within the revenue org. We should feel this in our daily operating reports, our monthly, quarterly, and annual planning. You’ll partner closely with our head of finance to establish these definitions.
• Oversee all operations around variable comp payouts —across sales, marketing and customer success.
• Help run our weekly business review meeting for the revenue leadership team. This includes setting the agenda, support in forecasting, improving predictions, and establishing pacing towards goals.
• Collaborate with the product team and engineering to proactively improve our strategy for data warehousing and data architecture. For instance, a strong relationship here will enable the revenue team to be able to see a 360 degree view of the customer in the CRM, including product usage, customer engagement (support tickets, sales emails, marketing campaigns, attribution) and contract data.

  What you’ll need to be successful

  • You have at least 7-10+ years of Revenue Operations and Data experience in a high-growth, software company environment. With at least 4 of those managing a related team. You’ve done this before.
  • You have a deep understanding of data environments and technology stacks.
  • You have experience in a product-led company like Circle and/or a software company with some self-serve motion. Or, you have experience in an org that sells multiple products.
  • You’re comfortable with Hubspot, Salesforce or a similar CRM, and you are an expert at CRM admin and implementation.
  • You’re able to thrive in a fast-growing, venture backed startup environment that requires quick decisions and action —while also knowing when to invest long-term and understand downstream effects of your decisions.
  • You have successfully managed a tech stack with common sales, marketing and data tools (such as Hubspot, Intercom, Monte Carlo, Marketo, Census, Drift, or others.)
  • Experience supporting the full spectrum of revenue functions —spanning marketing, sales &CS.
  • You are a leader and a coach with a track record of helping members of your team grow in their roles. You have experience building a team, including hiring leaders and managers.
  • You have a strong work ethic. We’re a fast-growing venture backed startup with ambitious plans and our team has a lot to deliver on.
  • You are an excellent writer and communicator. We’re a fully-remote team, and excellent writing is a key requirement in the role, especially for a team lead.
  • You have strong presentation skills and executive presence.

    The fun stuff

    • Fully remote: work from anywhere in the world!
    • Autonomy and trust to do your job: we care about outcomes over everything else.
    • Paid time away: all employees are given 35 days of PTO annually.
    • Generous U.S. benchmarked compensation and startup equity no matter where you are in the world.*
    • Awesome medical coverage with 100% coverage for you and your family, or medical reimbursement options where applicable!*
    • Home office stipend to help you get up and running.
    • Learning &development stipend to help you level up your professional skills.
    • Annual bonus potential for roles that don’t already receive variable income or commission.
    • Company retreats: Twice a year, the Circle team gets together for a fully paid company retreat in incredible places around the world! We’ve had past retreats in Colombia, Portugal, and Mexico, with more planned on the horizon.

      Check out our Careers page for more.

      *Your role, location and unique circumstance may affect this.

      Diversity, Equity &Inclusion

      As a fully-remote international company, diversity is baked into our DNA. Here’s how our CEO, Sid Yadav, frames our hiring mission: “let’s find talent in underserved and under-represented corners of the world, set them up to do the best work of their lives, and in turn, change their life.”To achieve this hiring mission, we offer competitive U.S.-benchmarked compensation no matter where someone’s located in the world, and we proactively seek candidates who expand representation of backgrounds, cultures and lived experiences in our teams.

      Equal Employment Opportunity

      Circle is an equal opportunity employer and as such, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws.

      If you require any accommodations during the recruitment process, please let us know and we will work with you to meet your needs.