Title: Director Nursing Services
Location: United States
Job Description:
Full-Time
We Impact Lives Through Purpose-Driven Work in A People First Culture
Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning.
Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers.
We’re always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you’d thrive, read on to learn more.
The Client Success Team is responsible for supporting clients purchasing nursing solutions with product training, implementation, integration, consultation, and test preparation delivery to achieve client centric outcomes. The team leads the success planning, onboarding, training, SaaS implementation, ongoing proactive and reactive client support, consulting services, and the delivery of nursing products for Ascend’s nursing brands: ATI, APEA and NursingCE. The CS team is accountable for delivering high quality services and subsequently capturing and tracking key business performance indicators to client success including, client satisfaction, product adoption and usage, NCLEX pass rate, and institutional and student retention.
WHAT YOU’LL DO
The Director of Nursing Services is responsible for overseeing the delivery of domain expert services to customers including nursing consultation services, professional development, and advanced practice test prep delivery. The role requires expert knowledge in undergraduate and graduate nursing curriculum, accreditation procedures, faculty professional development, and advanced practice certification. The role partners with internal and external key stakeholders to ensure quality, outcome-driven, and up to date nursing services are delivered to customers. The role will manage a team of nursing domain experts delivering services to promote Nursing solutions as the leader in the industry for clients to achieve outcomes that support sales renewals and financial targets.
WHERE YOU’LL WORK
This position will work remote in the United States and will require up to 10% travel.
HOW YOU’LL SPEND YOUR TIME
- Manage a team of domain expert nurse consultants and educators delivering expert services to customers.
- Ensure the delivery of quality advanced practice products and certification prep reviews for client outcome achievement and satisfaction.
- Collaborate with internal and external key stakeholders in Sales, Marketing, Product, Client Success and other key stakeholders for consistency in resource development and delivery. Ensure services lead to financial targets of the company for renewals.
- Analyze industry trends and norms to lead strategy and development of professional development offerings at the regional and national level.
- Analyze industry trends and norms to lead strategy and development of professional development offerings at the regional and national level.
- Envision, lead creation, and present evidence-based presentations for thought leadership on nursing topics at regional and national conferences based on emerging industry trends.
- Ensure compliance with ANCC guidelines for provider accreditation, record-keeping and virtual visits for ANCC self-study report, and company industry events and ensure ANCC guidelines are met for professional development offerings.
- Support self-study virtual visit for ANCC provider accreditation.
WHAT YOU’LL NEED
- Master’s Degree in Nursing, Doctorate in Nursing strongly preferred
- 5+ years of experience working in:
- Nursing Program Accreditation and Self-Study experience
- Graduate Advanced Practice and Undergraduate curriculum expertise
- Leadership and Administration in Nursing Academia
- Direct management experience of people
- Embody expert knowledge of nursing accreditation and self-study process and procedures.
- Strong experience and expert knowledge working in undergraduate and graduate nursing curriculum and test prep.
- Innovative thinker with creative problem-solving and continuous improvement skills.
- Ability to communicate, actively listen, and lead focus groups by creating a trusting environment throughout the process.
- Demonstrates strong analytical skills with the ability to interpret data and present findings to inform leaders of valuable insights that drive effective decision making.
- Detail oriented with thoroughness and accuracy when accomplishing a task.
- Strong organizational skills with ability to successfully manage and prioritize daily tasks and responsibilities.
- Proficient with current technology and experience with MS Office and webinar platforms.
- Assess and understand unique program curriculums and solve for accreditation changes. Ability to listen to client needs and solve for integration set ups and builds that lead to client retention. Collaborate with cross functional teams including product, marketing, innovative technology solution teams.
BENEFITS
- Flexible and generous paid time off
- Competitive medical, dental, vision and life insurance
- 401(k) employer matching program
- Parental leave
- Wellness resources
- Charitable matching program
- Hybrid work
- On-site workout facilities (Leawood, Gilbert, Burlington)
- Community outreach groups
- Tuition reimbursement
Fostering A Sense of Belonging
We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.
About Ascend Learning
As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We’re committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2023 Greatest Workplaces for Diversity.
Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.
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