Customer Questionnaire Specialist - remote

Customer Questionnaire Specialist

Remote US

As a Customer Questionnaire Specialist, you will be responsible for the completion of Security Questionnaires, Risk Assessments, Due Diligence Questionnaires, RFIs, and other technical ad hoc requests. You will play a crucial role in using and maintaining Axonius’s response software, Responsive (formerly RFPIO). You will work closely with teams from across the organization, including Sales, Security, Finance, Legal, Product, and Marketing to ensure an accurate and expansive content repository. Utilizing exceptional critical thinking and problem-solving skills, you will work independently in a global, fast-paced, and changing environment.

Responsibilities:

• Support the execution of Security Questionnaires, Risk Assessments, Due Diligence Questionnaires, RFIs, and other technical ad hoc requests from intake through completion.
• Manage a project schedule and routinely communicate status with stakeholders to ensure timely completion of requests.
• Collaborate with Subject Matter Experts (SMEs) across business lines in order to source and draft technical content. Translate highly technical writing into customer-friendly language.
• Edit technical draft responses from SMEs and Sales Engineers for clarity, proper grammar, and spelling.
• Monitor product enhancements through analysis of the latest product releases and collaborate with SMEs to update the content repository.
• Stay up to date with new product initiatives and build technical content collections within the repository to support new product offerings.
• Structure, develop, and maintain a robust content library filled with thoughtful question-answer pairs, relevant metadata, regular review cadences, and clear content ownership with support from critical teams across the organization.
• Establish productive relationships with Sales, Product, Security, Legal, Finance, Marketing, and other teams to ensure that repository content is accurate and updated on a timely basis.
• Escalate roadblocks to client requests and develop solutions to challenges in a timely manner.
• Perform other duties as needed to support the day-to-day operations of the Proposal Team.

  Requirements:

  • Minimum of 3 years of experience responding to DDQs, Security Questionnaires, Risk Assessments, and RFIs in the technology industry
  • Experience supporting a Sales team
  • Experience managing customer requests in TPRM platforms/portals
  • Strong critical thinking skills are a must, with the ability to problem solve and identify solutions to achieve results
  • Strong project management and organization skills
  • Excellent written and verbal communication skills
  • Capable of building cross-functional relationships
  • Efficient in completing tasks, highly detail-oriented, and flexible as priorities shift
  • Capable of handling multiple projects simultaneously
  • Familiarity with IT principles and terminology, including but not limited to cloud, cybersecurity, and software development
  • Understanding of privacy and data protection regulations such as GDPR and CCPA
  • Knowledge of IT Security, Governance, standards, frameworks, and controls such as SOC, NIST, and ISO-27000

    Advantages:

    • Proficient in using Responsive (formerly RFPIO)
    • Prior experience in the Cybersecurity industry
    • Technical writing experience

      Axonius is committed to fair and equitable compensation packages. A candidate’s salary will be based on qualifications and relevant experience. In addition to a competitive salary, our packages include stock options, attractive benefits, and an annual bonus

      Annual Pay Range

      $90,000—$105,000 USD