Customer Happiness Manager –Remote (3+ years exp)
$25k $45k
Remote anywhere
Job Type Full Time
Remote Work Policy: Remote only
Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.
You will be part of a team of 8. Your role will involve:
- Offering support to Reedsy users;
- Reviewing projects submitted on the platform;
- Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy’s features to them;
- Maintaining and update our FAQ based on user feedback and questions;
- Suggesting product features based on user feedback;and
- Contributing to maintaining a high NPS (currently at 86!).
Requirements
Person Specification
- Customer support experience (Intercom, Crisp, Zendesk, etc.)
- Experience automating support processes
- Great understanding of on-boarding and conversion rate optimization (CRO) techniques
- Entrepreneurial minded
- Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling
- Native-level English speaker
Bonus Points
- Previous experience working for a marketplace and/or in a creative industry
- Fluent in multiple languages. Reedsy welcomes applicants of all cultures and backgrounds.
- A good dose of ambition, a willingness to learn, and a great sense of humor
Benefits
- Work from home;
- Paid paternal and maternal leave;
- Reedski, our annual ski trip.
Salary range:
$25k $45k