Customer Collaboration Lead - remote
Title: Customer Collaboration Lead
locations
USA-REMOTE
Brazil -Sao Paulo
United Kingdom- Flexible Location
No KC Work Site –Singapore
time type
Full time
job requisition id
873847
Customer Collaboration LeadJob Description
You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.
The END Customer Performance Supply Chain Lead will play a critical role in supporting Kimberly-Clark’s growth and profitability by cultivating strong supply chain relationships with Key Global Customers (IPC, IFP, and EM centered). They will ensure that the K-C organization understands and focuses on achieving customers’key supply chain initiatives and metrics, while also providing support to K-C Supply Chain teams on customer’s supply chain practices. The role will lead in developing and deploying internal and external customer service performance capabilities to increase performance to and from key global customers, focusing on strategic integration of end-to-end supply chains, including digital and physical elements. They will drive KPIs, including OSA, Cost to Serve, OTIF, and others, through advancement of capabilities, technology, and processes to support K-C and key customer objectives. Additionally, the role will support the execution of Enterprise Supply Chain strategies and programs of key customers in selected markets and help develop in-market Supply Chain personnel to support initiatives.
Scope / Organizational Relationships:
Reporting structure: This role reports to the Director of Customer Network Strategy on the Enterprise Network Strategy &Design team. The work is strongly influenced by ESC strategies and the transformation agenda.
Strategic customer support: Along with colleagues on the ESC Strategy team, the incumbent is responsible for providing a full range of strategic customer support to improve K-C’s business results.
External key global customer partnership: The role penetrates key global customer supply chain and commercial teams including:
- Supply Chain executives and operational leaders (both at customer HQ and in-market) across planning, distribution, transportation, replenishment, etc.
- Commercial merchandising and marketing leaders
- In store operations leaders
- Sustainability leaders
- IT leaders
- Others
Internal cross-functional collaboration: The role will work cross-functionally with the following teams:
- Enterprise Supply Chain
- Value Stream
- Commercial
- Segments
- DTS
- Finance
Project management: The incumbent is expected to co-lead or be an active contributor in medium to large-sized global projects, managing (indirectly) multiple cross-functional team members. They will also be an active contributor in large-scaled global projects, collaborating with multiple cross-functional team members that influence customer performance.
In this role, you will:
- Customer relationship management: Build and maintain strong collaborative relationships with key global customers (IPC, IFP, and EM centered) to ensure supply chain visions are aligned and best practices are implemented.
- Supply chain leadership: Position Kimberly-Clark as a supply chain leader and strategic partner to key customers to understand and influence their current and future supply chain direction. This includes ensuring Kimberly-Clark is actively involved in all relevant supply chain projects and developmental programs with key customers.
- Voice of the customer: Communicate the voice of the customer throughout the K-C Enterprise Supply Chain and Segment organizations to ensure customer Performance metrics: Lead in developing and deploying internal and external customer performance metrics to measure and improve supply chain performance.
- Supply chain training: Provide and/or coordinate supply chain training to in-market teams as needed to implement key customer programs, leading practices, and supply chain improvement programs.
- Collaboration: Collaborate effectively across the matrix of the business unit teams and stakeholders to achieve targets for K-C Enterprise.
- Performance opportunities: Identify and prioritize key customer performance opportunities within the Enterprise Supply Chain and develop strategies that translate into actionable plans to realize the strongest benefit case.
- Industry spokesperson: Serve as an industry spokesperson and influential resource to address supply chain-related key customer opportunities.
- Best practices: Identify and coordinate best practices across the Kimberly-Clark key customer international teams/geographies to drive continuous improvement.
To Succeed in this role, you’ll need:
- Bachelor of Business Degree in Supply Chain Management, Logistics, Engineering, Operations Research, Economics, or Strategy with equivalent experience.
- 8-10 years of experience in progressive supply chain roles, including customer-facing supply chain and/or commercial roles.
- Global CPG industry experience: Must have international/global CPG industry experience with an emphasis on IPC, IFP, and/or EM segments.
- Project management and leadership: Demonstrated project management and leadership skills, with a track record of partnering with senior executives and their teams.
- Strategic thinking: Ability to add personal insight, galvanize discussion and debate across stakeholders on key strategic issues, generate ideas and creative frameworks, and use a combination of facts, judgment, and personal impact to build credibility and influence outcomes.
- Customer logistics experience: Demonstrated history of driving real, tangible impact in past customer logistics efforts.
- Strategy development and deployment: Effectiveness in strategy development and deployment leading to improved business results.
- Financial skills: General financial skills/knowledge, including a basic understanding of P&L and budgeting.
- Stakeholder impact: Effectiveness in leading bottom and top-line impact for our internal/external stakeholders.
- Presentation skills: Working jointly with the K-C Supply Chain Leadership Team and others in making presentations to senior management and key external constituencies on strategic matters.
- International supply chain operations: Understanding of international supply chain operations for both Kimberly-Clark and retail customers.
- Customer relationship management: Experience driving indispensable partner relationships with key customers.
- Cross-functional project management: Effectiveness in leading large cross-functional projects linked to strategy in an integrated management environment.
- Matrix organization collaboration: Able to work in a matrix organization driving collaboration across businesses and functions.
- Problem-solving skills: Strong skills and experience with diagnosing and resolving complex problems.
Please note: While this role is posted for a specific location(s), this role is eligible for qualified applicants who are located in any country where Kimberly-Clark has operations. https://www.kimberly-clark.com/en-us/locations
About Us
Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.
At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform –so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.
Led by Purpose. Driven by You.
About You
You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.
You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the
following qualifications:
Total Benefits
Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com.
Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.
Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.
Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.
Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.
To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime, please check out the careers website.
And finally, the fine print….
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.
Total rewards at Kimberly-Clark includes pay and a full package of benefits that can be tailored to individual needs. The anticipated pay range for this job has a range of $128,000 -$158,000 in addition to bonus potential. Individual pay levels will be based on multiple factors including, but are not limited to,
location, role, skill set, and level of experience.
Additional information about the compensation and benefits for this role are available upon request. You may contact 866-444-4516 –when prompted for employee ID, say “OTHER CALLER”–or kcchrprod@service-now.com for assistance. You must include the six-digit Job # with your request.
Veterans and members of the Reserve and Guard are highly encouraged to apply.
#LI-RemotePrimary Location
USA-REMOTE-GA
Additional Locations
Brazil -Sao Paulo, No KC Work Site –Singapore, No K-C Work Site –UK NSEWorker Type
EmployeeWorker Sub-Type
RegularTime Type
Full time
Remote co