Bilingual Customer Service Agent - remote

Bilingual Customer Service Agent

Remote

Full time

REQ-1000029773

Make A Difference For Those Who Make The World

The What

As a Bilingual Customer Service Representative you will be part of a dedicated team based in Canada and reporting to Customer Service Manager. The successful applicant will maintain a high level of service to both customers and account executives in dealing with day-to-day business activity. The successful applicant will also act as a key contributor to the customer service team by receiving distributors calls and inquires.

The Why
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the worlds most beloved brands, including DEWALT, CRAFTSMAN, CUB CADET, STANLEY and BLACK+DECKER.

At Stanley Black &Decker Canada we are proud to be awarded the following honours;Canada’s Top Employers For Young People (2020, 2021 &2022), Greater Toronto’s Top Employers (2020, 2021 &2022) and Canadas Best Diverse Employers (2020, 2021 &2022).

What you will get to do

• Process transactions and various inquiries using Outlook, SAP and Esker
• Receive distributor calls as well as some end user calls
• Provide reliable information to both internal and external customers
• Work with appropriate functional groups or team members to proactively eliminate errors and inefficiencies in the order process

  Who You are

  • College or University diploma/degree
  • Bilingual (French/English) language skills both written and spoken (a strong asset)
  • Must be able to handle multiple tasks in a high call/systems volume environment while maintaining composure and flexibility
  • Ability to communicate (oral and written) with sales personnel and distributors in a professional and courteous manner
  • Strong keyboard and data entry skills (min 30 wpm)
  • Team player able to work with a large team
  • Must be dependable, capable of making decisions, and following through on team tasks and willing to help all other associates with little or no supervision
  • Ability to rapidly assimilate marketing programs, product knowledge and all other company policies and procedures

    Whats more, youll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. Were more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. Were visionaries and innovators. As successful as weve been in the past, we have so much further to go. Thats where you come in. Join us!Stanley Black &Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences and needs of employees and our communities including but not limited to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability.We remain committed to upholding the values of equity, diversity, and inclusion in our work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse and inclusive organization. Therefore, in pursuit of our values, we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBDs priorities, goals and principles of equity and inclusivity. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team. Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check which may include a criminal background, credit and drivers abstract check.

    We Dont Just Build The World, We Build Innovative Technology Too.

    Joining the Stanley Black &Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, youll get the unique chance to impact some of the worlds most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

    Who We Are

    Were the Worlds largest tool company. Were industry visionaries. Were solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art smart factory products and services provide greater quality to our customers &greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn’t stopped us from evolving into a vibrant, diverse, global growth company.

    Global Benefits &Perks
    Youll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

    What Youll Also Get

    Career Opportunity: Career paths arent linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

    Learning &Development:
    Our lifelong learning philosophy means youll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

    Diverse &Inclusive Culture:
    We pride ourselves on being an awesome place to work. We respect and embrace differences because thats how the best work gets done. Youll find we like to have fun here, too.

    Purpose-Driven Company:
    Youll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.