Aero Customer Fulfillment Manager - remote

Title: Aero Customer Fulfillment Manager

Location: Remote, United States of America

Job Description:

Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future.

As the Aero Customer Fulfillment Manager for LM Aero derivative Gas Turbines and Products within GE Gas Power, you will be supporting an assigned Customer Service Leader(s) to an assigned transactional and contractual service agreement Aero customer-based portfolio.

All resources, and logistics required to perform services and maintenance activities on customers’site/property. These activities contribute to, maintain, repair, and refurbish sold or existing LM Aero derivative products. Includes all types of maintenance service (preventive and remedial), deliver outcomes impacts the team’s ability to achieve service, quality, and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.

Roles and Responsibilities

• Provide direct and indirect support for Aero derivative Gas Turbine package &Contractual Service Agreements and Transactional service agreements, and project management.
• Direct interaction with the customer service leader &power generation customers in specific areas such as: Parts quoting, Sales order generation, Order Management, Project Accounting (Profit &Lost accountability project setup, management, and closure), Containerized engine/module shipments, Billing, Customer Service Agreement (CSA /TX), Cash collection, Workflow generation (Part Set up &Credit/rebill), NCR Generation
• Uses prior Aero experience and acquired technical expertise to execute policy/strategy.
• May use multiple internal sources within fulfillment channels outside of own team to arrive at decisions and support.
• Function as liaison between internal fulfillment organizations and customer requests for assigned &new contracts with: Working closely with Business associates, Project Management Organization (PMO), Field service, parts warehouse, approved vendors repair service and/or other fulfillment teams.
• Assure timely resolution of customer issues and customer satisfaction for assigned contracts.
• Assist in sales campaigns for new contracts and proposals.
• Must be a responsible self-starter, focused on team outcomes that integrates with other fulfillment teams channels.
• Has access to technical skills and analytic thinking required to solve problems.
• Fundamental understanding of key business drivers for delivery;uses clear understanding to accomplish own work.
• Have developed or developing in-depth knowledge of an Aero technical discipline inclusive of our Standard Work processes and ability to support our Lean methodology.
• Uses sound judgment and has ability to propose different solutions outside of set parameters but with guidance from CSL and Service Director.
• Utilize prior work experience and on-the-job training to solve straight forward tasks working in various databases and ERP systems (Echo, Confirm, My Fleet, Tableau, Service Now, Sales Force).

  Required Basic Qualifications

  • Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with an additional 7-10 years of experience (Aero) in power generation industry OR associate degree with 2 years of experience in Aero with the power generation industry / other technical areas)
  • Minimum of 3-5 years of Aero Gas Turbine experiences or/and relate Field Services Experiences with knowledge of Microsoft Office Suite and ERP systems

    Desired Characteristics

    • Demonstrated ability to analyze and resolve problems from data (Internal/External).
    • Ability to document, plan, market, and execute programs.
    • Established project management skills.
    • Strong oral/written communication skills for power point presentations to the stakeholders

      For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, the base pay range for this position is $78,800 –$110,000 USD Annual.

      The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

      This Lead Professional Band position is also eligible for a 10% yearly performance bonus.

      The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.

      Benefits Available to You:

      • Our compensation &benefits are designed to help you manage your personal and family needs, while rewarding high performers. We offer a robust benefits package depending on your employment status and your national requirements.
      • A healthy, balanced lifestyle can mean different things to different people. We’ve created programs that support the way you live and work today.
      • GE invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.

        Healthcare benefits include medical, dental, vision, and prescription drug coverage;access to a Health Coach, a 24/7 nurse-based resource;and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services.

        Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants.

        Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

        General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

        Additional Information

        GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

        GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

        Relocation Assistance Provided: No

        #LI-Remote –This is a remote position

        GE Vernova’s businesses provide products and services through its Power, Wind and Electrification segments. The Power segment consists of Gas Power, Nuclear Power, Hydro Power, and Steam Power, the Wind segment consists of Onshore Wind, Offshore Wind and LM Wind, and the Electrification segment consists of Grid Solutions, Power Conversion, Electrification Software and Solar &Storage Solutions.