You’re a UX researcher skilled in balancing generative design research with nimble experimentation and prototyping. We’re EngagedMD and we have a patient journey application used by more than 2 million users nationwide and internationally since its launch. We continue to see enormous growth and adoption from medical clinics across multiple markets. This is an exciting opportunity to join us in our mission to help carers carry on caring. You will have the opportunity to spearhead research initiatives that inform our product strategy while also closely collaborating with our product, design, engineering and go-to-market teams.
This fully remote role reports to our Director of Growth Strategy and candidates are required to reside in the United States. This role requires legal authorization to work in the United States. EngagedMD is unable to sponsor current H1B visa holders for this role. We anticipate minimal travel in this role, perhaps up to 3-4 short trips per year.
What You’ll Do
- Continuously apply and refine a comprehensive set of research methodologies, including desk research, in-depth interviews, surveys, shadowing, and product usage data analysis, to gain a deep and nuanced understanding of our customers and users (both clinical and patient)
- Transform research findings into actionable insights by leading and participating in collaborative ideation sessions to identify and refine new product or service opportunities
- Leverage and hone low-to-medium fidelity prototyping and testing methodologies to quickly validate new product ideas, with a focus on value proposition and concept shaping
- Collaborate with the Product, Video Experience and Design teams to inform solution design later in the product development cycle
- Act as a liaison between the Product, Design, and GTM teams to ensure alignment between user needs, market trends, and product development
- Inform and help prioritize research initiatives and product opportunities
- Help build the organization’s research capacity through identifying and sharing tools, methods, and best practices
- Actively contribute to the creation and refinement of research and innovation processes and repositories to support knowledge management and continuous innovation
What You’ll Bring
- 5+ years of experience in UX/Design Research, ideally in healthcare environments
- Previous design research experience with software products that have gone to market
- Deep experience and versatility with qualitative and quantitative research methods
- Empathy and curiosity to enable rapport with research participants and generate unique insights during interviews
- Creative thinking abilities to design experiments and prototypes that test value proposition, user need/desirability, and willingness to pay
- Demonstrated ability to successfully engage in and lead cross-functional collaboration
- Strong facilitation and communication skills, with the ability to run collaborative sessions and workshops, articulate insights to stakeholders, and respond to feedback constructively
- A passion for staying up-to-date with the latest UX/design research principles, methodologies, tools such as Figma &Miro, and industry best practices
- A mission-driven orientation to all you do
- Ability to thrive in a small, fast-paced organization
- Bachelor’s degree or equivalent career experience
It’s Also Nice If You…
- Have at least a passing familiarity with the fertility industry and/or experience in healthtech with a focus on patient journey software
- Have previous experience at a design firm and proven experience exceeding client expectations
- Have successfully worked remotely with distributed teams in the past
- Have previously managed other designers or design researchers
What We Offer
- Competitive compensation and equity
- Medical, dental, and vision coverage heavily subsidized by the company
- Open Paid Time Off
- Paid family and medical leave
- Generous paid holidays
- 401(k) retirement savings plan
EngagedMD is an equal opportunity employer. We’re committed to diversity, equity, and inclusion. We believe our company and products are made better by the varied perspectives of our employees, each of whom we seek to empower and support in their individuality. We hire our team members on the basis of merit, qualifications, and the needs of our business in order to best achieve our mission to help carers carry on caring. Pursuant to this commitment, EngagedMD will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact peopleops@engagedmd.com.