All applicants must reside and be able to work in Canada legally. Strong proficiency in reading, writing, and speaking English is required.
About Auctria
Auctria is a software-as-a-service platform for non-profits that has helped raise over $500 million across 50,000+ fundraising events. We are a Canadian company with a fully remote team distributed across North America... and we're growing!
Role Description
This role will be part of the Auctria Academy group, where one of our primary objectives is 'Giving customers the right resources.'
The initial focus will be to continue the work on the Auctria User Guide by ensuring updates are completed promptly while prioritizing internal requests and new or updated feature sets. Additional work will also include modernizing existing content as needed.
The goal is to ensure the Auctria User Education documentation is as up-to date and accurate as possible.
The goal is to ensure the Auctria User Education documentation is as up-to date and accurate as possible.
Key Responsibilities Include:
- Provide up-to-date documentation, allowing other team members to share solutions to questions and address customer concerns.
- Review customer support questions to curate and focus on areas of User Education that require attention.
Other Contributions:
- Contribute to the development of internal processes and best practices.
- Help with team projects.
Qualified Candidates Must:
- Demonstrate exceptional attention to detail and process orientation.
- Have the ability to communicate effectively both verbally and in writing.
- Be technically savvy and can pick up new technology quickly.
- Understand basic web design, including familiarity with CSS.
- Have a record of consistently meeting and exceeding goals.
- Have reliable, always-on access to a quality high-speed internet connection, ensuring you will always be available as needed.
Preferred Candidates Will:
- Have experience in customer care, providing service and support.
- Have experience providing technical support documentation for a non-technical audience.
- Have experience working remotely with a distributed team.
- Have experience working and volunteering in the nonprofit industry.
- Contribute to team development and consistently evaluate opportunities for improvement.
- Be proactive, work well independently, and have exceptional time management.
- Thrive in an autonomous, fast-paced, rapidly changing environment.
Technical Environment:
Some of the platforms you will use:
- Slack (internal communications).
- Shortcut (or similar project management software).
- GitHub (or similar versioning platform, including familiarity with branching and pull requests).
- GitHub markdown (or similar common markdown languages).
- VuePress v2 (or a similar static documentation platform using markdown for its content).
- Notion (used as an internal knowledge base).
Auctria offers a company wide bonus plan and health spending account, in addition to the base salary.
Typical shifts will be Monday through Friday, 9:00 AM to 5:00 PM (Eastern time). There may be instances where working longer or modified hours will be required to complete tasks or participate in company activities.
Disclaimer:
The above statements describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this role. All personnel may be required to perform duties outside of their typical responsibilities occasionally, as needed.
First Test:
We often see animal rescues using Auctria;please let us know which animal is your favorite mythical beast at the beginning of your application.