Technical Support Representative — full time, requires weekend (Sat + Sun) early, standard, and late shifts available — $40,000 / year + benefits (Locations - remote
Porkbun
Posted 4 months ago
It's time to hire another amazing individual again. You could be the pick of the litter! Are you a resourceful problem solver who loves delivering top-notch customer service? Can you provide amazing and personalized phone support? If you’re good at diagnosing technical issues, enjoy helping customers, and can deliver a mind-blowing experience via phone, chat, and email support, then please apply!
Porkbun is a fully-remote domain name registrar. We’re looking to add multiple U.S.-based, full-time Technical Support Representatives. We are hiring from within states where we are already operational;eligibility is restricted to: California, Florida, Idaho, Oregon, Pennsylvania, Texas, or Washington.
From .com to .pizza to .plumbing, Porkbun sells more than 500 domain extensions direct to consumers. Our no-nonsense interface and super-affordable prices mean we’re adding new customers at a fantastic rate. We have become the go-to registrar for tech savvy individuals such as developers, while bargain-hunters are surprised to learn that we offer incredible support despite our industry-low prices.
We think Porkbun.com is the best registrar in the world, and if you check out our TrustPilot reviews you’ll see that’s not just our own bias talking. But even the easiest-to-use interface can’t solve every customer problem.
Typical issues:
- “How do I connect my domain to Shopify?”
- “How do I transfer my domain to Porkbun?”
- “My website isn’t working.”
- “How do I purchase Wordpress hosting?”
- “Why didn’t my payment go through?”
- “Why is your company named Porkbun?”
Experience – professional or personal – with domains and hosting is desirable but we are ready to train the right person. If you have proven technical and diagnostic ability and love learning new things, specific knowledge of the industry is not required.
Important skills:
- You can provide excellent live support via phone and chat, even in the face of customer stress, tantrums, and disasters of their own making (and sometimes ours 😬)
- You can write emails with a professional tone
- You love the feeling of making a customer happy
- You’re a really good problem solver
- You have at least two years of tech support experience either at an internal help desk or customer-facing position
- You have a steady Internet connection and a quiet room to work out of
- You work efficiently in a remote work environment
- You are perfectly fine with horrible hilarious puns
If the above describes you, or you can make a strong case for why we should hire you anyway, please follow the below instructions EXACTLY and respond accurately -- failure to do so means we will filter out your application.
- Attach your resume and cover letter to an email as two separate .pdf documents
- Address your email with the subject line “Technical Support Representative”
- Begin your email body by copying, pasting, and responding to the below qualifying questions. If you are responding NO, we are sorry but you are not eligible for the role:
- Are you based in the USA and eligible for employment (Yes/No)?
- Are you based in one of the following states: California, Florida, Idaho, Oregon, Pennsylvania, Texas, or Washington (Yes/No)?
- Do you have two or more years of support experience (Yes/No)?
- Are you available and interested in working both Saturday and Sunday(Yes/No)?
- Which shift most appeals to you (early/standard/late)?
- Feel free to add other relevant, brief content to your email but it must begin with those questions and your accurate responses
- Send that email with attachments to careers@porkbun.com
We are leaning into our growth and hiring for shifts that will bolster our weekend staffing and further enable live support coverage for US-time zones.
We are hiring one early shift, one standard shift, and one late shift, NOTE the different days anticipated and all hours are listed in Pacific (PDT) time.
Early Shift: Sat - Wed, 5AM - 1PM PDT
Standard Shift: Sat - Wed, 9AM - 5PM PDT
Late Shift: Wed - Sun, 1PM - 9PM PDT
We believe that to do your job well you need to take paid breaks – all 8 hour shifts include a total of one hour of paid breaks.
Starting pay: $40,000 / year + benefits
This position offers full medical, dental, and vision benefits (single), starting after 90 days, and a Simple IRA plan with a matching 3% company contribution after the first year.