Technical Support Representative — full time, night shift, swing shift, weekends — $40,000 / year + benefits (Locations - remote
Porkbun
Posted 1 year ago
It's time to hire another amazing individual again. You could be the pick of the litter! Are you a resourceful problem solver who loves delivering top-notch customer service? If you’re good at diagnosing technical issues, enjoy helping customers, and have solid writing skills, then please apply!
Porkbun is a fully-remote domain name registrar. We’re looking to add multiple U.S.-based, full-time Technical Support Representatives. We are hiring from within states where we are already operational;eligibility is restricted to: California, Florida, Idaho, Oregon, Pennsylvania, Texas, or Washington.
From .com to .pizza to .plumbing, Porkbun sells more than 500 domain extensions direct to consumers. Our no-nonsense interface and super-affordable prices mean we’re adding new customers at a fantastic rate. We have become the go-to registrar for tech savvy individuals such as developers, while bargain-hunters are surprised to learn that we offer incredible support despite our industry-low prices.
We think Porkbun.com is the best registrar on the web. But even the easiest-to-use interface can’t solve every customer problem.
Typical issues:
- “How do I connect my domain to Shopify?”
- “How do I transfer my domain to Porkbun?”
- “My website isn’t working.”
- “How do I purchase Wordpress hosting?”
- “Why didn’t my payment go through?”
- “Why is your company named Porkbun?”
Don’t know much about domains? We’ll train you! If you’ve got proven diagnostic ability and love learning new things, specific knowledge of the industry is not required.
Important skills:
- You can write emails with a professional tone, and deliver excellent support… even in the face of customer stress, tantrums, and disasters of their own making (and sometimes ours 😬)
- You love the feeling of making a customer happy
- You’re a really good problem solver
- You have at least two years of tech support experience either at an internal help desk or customer-facing position
- You have a steady Internet connection and a quiet room to work out of
- You work efficiently in a remote work environment
- You are perfectly fine with horrible hilarious puns
If the above describes you, or you can make a strong case for why we should hire you anyway, please follow the below instructions EXACTLY and respond accurately -- failure to do so means we will filter out your application.
- Attach your resume and cover letter to an email as two separate .pdf documents
- Address your email with the subject line “Technical Support Representative”
- Begin your email body by copying, pasting, and responding to the below qualifying questions. If you are responding NO, we are sorry but you are not eligible for the role:
- Are you based in the USA and eligible for employment (Yes/No)?
- Are you based in one of the following states: California, Florida, Idaho, Oregon, Pennsylvania, Texas, or Washington (Yes/No)?
- Are you interested in night shift or swing shift (specify which)?
- Do you have two or more years of support experience (Yes/No)?
- Feel free to add other relevant, brief content to your email but it must begin with those four questions and your accurate responses
- Send that email with attachments to careers@porkbun.com
We are making two hires to push us to 24/7 support coverage! This is a momentous step for our company and we're excited to work with you to take us there.
We are hiring one swing shift and one night shift, including weekend coverage. The open positions MUST work one of these shifts (a standard 9-5 shift not available at this time).
Night Shift: 1am - 9am Pacific.
Swing shift: 5pm - 1am Pacific.
Shifts will most likely include weekends (Saturday and Sunday).
Starting pay: $40,000 / year + benefits
This position offers full medical, dental, and vision benefits (single), starting after 90 days, and a Simple IRA plan with company contribution after the first year.