About the Position
We’re on the hunt for a Technical Support Representative in the Crypto and NFT space that can provide chat and email support to our customers. Sweet is an NFT solution that is breaking new ground working alongside enterprise brands like Burger King, the New York Knicks, and established creators to launch immersive, gamified NFT projects. And we have a vibrant community of consumers who are active and engaged. This role will be an integral part of Sweet’s customer facing team.
Key responsibilities
- Respond to customer emails and chats in real time
- Assist with the creation of internal and external knowledge bases
- Plan and execute online campaigns and events
- Address complaints/concerns of the customers, working cross functionally with other teams within the company to follow-up on issues as they arise
- Troubleshoot and report potential bugs using JIRA
- Collect users' feedback and improvement insights to enhance existing products and be the bellwether of new ones
Experience &Qualifications
- Minimum 3 years experience in technical or customer support
- Crypto and NFT knowledge, strong interest and passion for NFTs
- Knowledge of Intercom, Slack, JIRA, Basecamp, and Google Workplace
- Excellent English written and verbal communication skills
- Strong organizational skills and ability to manage multiple priorities at once
- Ability to work well independently and as a member of a highly integrated and diverse team
- Fast and accurate typing skills (aWPM)
- Demonstrated ability to solve problems and manage conflict
Benefits
- Company sponsored medical, dental and vision insurance coverage
- Fully remote work
- Flexible time off;Sweet team members are committed to building and delivering tremendous results, not watching the clock
- Paid parental leave
- Modern tools and processes, and coworkers who are on the cutting edge of innovation in NFTs and the blockchain