Technical Support Engineer (Remote in Singapore or the Philippines)
CodeLathe
Posted 2 years ago
CodeLathe, (an Austin, TX, USA based company) is looking for a strong Technical Support Engineer with deep technical expertise to provide technical support for our customer base around the world.
Learn more about why you should come work for us: https://www.getfilecloud.com/jobs/ This is a remote job and will require working remotely with other team members.
Responsibilities:
Learn more about why you should come work for us: https://www.getfilecloud.com/jobs/ This is a remote job and will require working remotely with other team members.
Responsibilities:
- Assist customers with installation and configuration of CodeLathe's FileCloud Enterprise software on a variety of hardware including high availability Linux clusters, high speed storage systems, windows servers
- Answer technical questions about software installation, deployment and usage scenarios
- Work directly with customers to troubleshoot, diagnose and resolve technical issues with CodeLathe’s software
- Assist Engineering teams by escalating, reproducing customer issues until a solution is reached
- Add and improve technical documentation
Required Qualifications:
- Strong Experience with Linux Administration and troubleshooting is required
- Knowledge of different Linux distros including Ubuntu, Red Hat is a plus
- Good written and verbal communication skills
- Self-starter, highly motivated and works with little or no supervision
- Genuinely passionate in helping others, takes ownership and pride in their job
We Offer:
- A team of passionate, committed individuals dedicated to building a world-class product and personal growth
- A competitive salary with an annual bonus
- Full-time, fully remote work with flexible working hours
- 25 days of paid time-off and five company-wide holidays
- Reimbursement of hardware, monthly internet connection cost, and weekly lunch
- Company meet-ups in places around the world (planned to resume with a trip to Singapore in 2022!)
Location: Remote in Singapore or the Philippines. Job type: Full-time. If you are interested, please send your resume to jobs@codelathe.com. Please note the job ID TSE1 in the email subject.