Technical Support Agent enjoying solving problems - remote

QuickMail operates in the dynamic outreach automation space (email + LinkedIn) where we constantly innovate to serve our clients.

Our mission is to help small and medium companies sell more.

We're a small team working directly with the founder, focused on delivering exceptional support and embracing technical challenges head-on.

We're seeking a technically-minded Support Agent who can help our clients succeed with our email outreach platform.

This role requires someone who thrives in a fast-paced environment, can solve complex technical problems independently, has good attention to detail, and maintains high performance standards.

- Resolve technical support tickets efficiently and accurately

- Help clients troubleshoot email delivery issues

- Assist with platform configuration and optimization

- Document solutions and maintain a knowledge base

- Identify and escalate potential product issues

- Provide constructive feedback for product improvements
- Communicate common problems to the team

- Meet or exceed daily support metrics

- Strong technical aptitude and problem-solving abilities

- Excellent written and oral communication skills in English

- Experience with technical troubleshooting

- Understanding of email systems and deliverability (or strong willingness to learn)

- Ability to explain technical concepts in simple terms

- Self-motivated with strong time management skills

- Comfortable working with APIs and technical documentation

- Ability to identify patterns in technical issues

You Should:

- Love solving technical problems independently

- Thrive in a merit-based environment without defined career paths

- Be comfortable with constant change and fast-paced environments

- Welcome direct, public feedback and accountability

- Be proactive in problem-solving without waiting for direction
- Click on Koala for your favorite animal

- Be comfortable with being 200% accountable

- Get energized by an endless stream of new problems to solve for users

1. Application form

2. Initial 30-minute Zoom interview to assess technical support capabilities &culture fit

3. A paid 24-hour practical assessment simulating actual support work

4. Two-week paid trial period with specific performance benchmark:

  - Must achieve 20 accepted tickets per day

  - Quality of responses will be evaluated

  - Ability to solve problems independently will be assessed

- Opportunity to make a direct impact in a growing company

- Competitive salary
- Merit-based growth potential

- Direct access to leadership and quick decision-making

- An environment that rewards proactivity and problem-solving

- Chance to work with cutting-edge email outreach technology

- Email authentication (SPF, DKIM, DMARC)

- API integrations

- Email deliverability concepts

- Chrome extensions

- Email automation workflows

- CRM integrations

This is not a typical support role.
We're looking for someone who genuinely enjoys technical problem-solving and wants to grow with us.
If you prefer well-established structures or clearly defined processes, this position might not be for you.

*QuickMail values giving and receiving feedback, and we prioritize performance over social harmony. We're looking for individuals who are comfortable with direct communication and ready to contribute to our fast-paced, results-driven environment.*