Summary:
This position is responsible for engaging with our internal staff and external customers, while working remotely from your home, to support and advocate the full GrapeCity’s product line across a variety of platforms.
Primary Duties and Responsibilities:
- Provide accurate, thorough, and timely technical support to customers via phone, and internal ticketing system
- Develop and maintain a thorough understanding of GrapeCity product line and related business functions
- Effectively communicate solutions, support benefits, and product value via product overviews, demonstrations, and sample applications for customers and distribution partners
- Provide internal support to the Sales and Support teams
- Create content for the GrapeCity community (knowledgebase articles, FAQs, and blog posts)
- Develop proof of concept and sample applications for delivery to existing and potential customers demonstrating the use of GrapeCity product lines
- Perform functional testing of GrapeCity products, samples, websites and documentation
- Complete assigned tasks for internal and external projects
- Participate in community events (code camps, trade shows)
- Other duties as assigned in support of the organization
Education and/or Experience:
- College degree or equivalent experience
- At least one year of experience in technical support or related customer service experience
- Experience working directly with a sales team providing pre-sales support
- Experience with Visual Studio .NET (C# and/or Visual Basic)
Specialized Knowledge, Skills and Abilities:
- Excellent verbal and written communication skills
- Excellent customer service skills
- Excellent troubleshooting and problem solving skills
- Strong computer skills including familiarity with other MS development technologies (ASP.NET, ActiveX, Silverlight, WPF)
- Familiarity with SQL, Oracle or Access
- Familiarity with HTML5, JavaScript, jQuery and/or CSS
- Ability to work independently as well as part of a team
- Possess a high standard of ethical conduct
Benefits:
- Company paid medical, dental and vision insurance, HSA contributions, FSA options
- 401k match, Life Insurance, AD&D, STD, LTD, EAP
- Competitive PTO, remote wellness budget, educational budget
About GrapeCity
GrapeCity Developer Solutions provides customers with the premier studio of innovative UI software controls, tools, and solutions including deep functionality reporting, analysis, and spreadsheet platforms. We help our customers develop rich applications in Windows Forms, WPF, ASP.NET, ASP.NET Web Forms, Silverlight, UWP, Xamarin, or ActiveX. Across all our software products and services, our focus is on helping our customers achieve their goals. Our key principles: thoroughly understanding our customers' business objectives, maintaining a strong emphasis on quality, and adhering to the highest ethical standards – serve as the foundation for everything we do. The GrapeCity concept, loosely translated from its Japanese origins, invokes a sense of togetherness. “One person alone can only accomplish so much, but together a group of talented and focused people with a myriad of talents and specialties can accomplish the impossible.”
With headquarters in Sendai Japan and team members in the USA, China, South Korea, India, and many more countries throughout the world, we are looking to hire energetic, passionate, and highly skilled professionals who are devoted to maximizing the benefits of technology for our customers. The work environment is one that fosters honesty, integrity, commitment, and teamwork. If you are ready to take on technology challenges, work on the cutting edge of application development and help clients turn ideas into solutions, then we want to hear from you!
GrapeCity is proud to be an equal opportunity employer and supports workplace diversity.