Technical Customer Support Specialist (APAC) - remote
Loop Support
Posted 2 months ago
About Us:
At Loop, we specialize in connecting businesses with exceptional customer support specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and a strong technical background, we want to hear from you!
At Loop, we specialize in connecting businesses with exceptional customer support specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and a strong technical background, we want to hear from you!
Responsibilities:
- Respond to customer inquiries and troubleshoot technical issues via phone, email, and chat.
- Provide detailed information about products and services.
- Diagnose and resolve technical issues promptly.
- Keep track of customer interactions and solutions, and create helpful, engaging content based on what users need and their feedback.
- Maintain a positive and professional attitude with all customer interactions.
Qualifications:
- Based in the APAC region. (Required)
- Excellent written and verbal communication skills in English. (Required)
- Stable internet connection and a reliable computer setup. (Required)
- Previous experience doing technical support. (Required)
- Previous experience in a startup environment or software company. (Preferred)
- Ability to work independently in a distraction-free home office.
- A positive and professional attitude with a customer-first mindset.
- Strong problem-solving skills and ability to think on your feet.
Salary:
Starting at $20/hour
How to Apply: If you're ready to join a dynamic team and help deliver exceptional customer experiences for our clients, we'd love to hear from you! Please submit your application through our Typeform at https://form.typeform.com/to/jW8mvscj#jobid=TCSS&source=WWR