💻 🤓 Technical Customer Service / Support Engineer - remote
Geonode.com
Posted 3 years ago
The Big Picture
Our mission at Geonode.com is to make data accessible for all companies to compete on a global level.Â
We’re a fast-growing proxy service provider that has been making waves in the market in less than half a year. Here at Geonode.com, we’re taking steps to become the leading proxy service out there. Our market is composed of developers, scraping companies, and businesses that acquire large-scale data.
After heavily investing in developing our service and brand, we’re looking for a start performer who shares our vision and wants to take ownership of customer support.
Responsibilities
- Strategize customer service efforts
- Chat and Email support
- Ongoing creation and updating support articles
- Manage billing, refund and cancellations on payment platforms
- Reviewing customer feedback
- Tracking key metrics on sales, refunds, and cancellations
- Learn from user tests videos to understand how clients perceive the product
- Proactive team management via ClickUp, Slack, and other tools
- Eventually, help build a team of CS superstars
- Identify and solving solutions
- Helping customers use proxies effectively
- Chat and Email support
Requirements
- Basic to Mid backend programming skills
- IT-related background
- High-level written and verbal English communication skills
- Attention to detail
- Self-motivated
- Problem solver, not a problem creator
- Deep understanding of the internet and technology
- Ability to work independently
- Innovative and creativeÂ
- Slack, Google Mail, Google Sheets, etc.
- Ability to learn tools like Zendesk, Intercom, etc.
- Have a mic and webcam for meetings
- Isn’t scared of a process document
- Can work in European time
What You Can Expect From Us
- Ongoing training and coaching
- Opportunities for promotions when you’re a star performer
- Flexible holiday schedule
Do you feel you would make a valuable long term member of our team?Â
Apply Now 👇