(Remote, Full-Time, Anywhere in the World)
Automation is becoming increasingly important in the world we live in. It helps businesses to better serve their customers, properly organize their employees, and minimize human error in their operations. At Deep Consulting Solutions we make automation solutions to organize and manage small niche companies and enable them to grow big while staying effective and delivering their best service.
Do you want to be part of a no-nonsense consultancy that grows successful and effective businesses with effective software solutions? Our Global Software Team is looking for Systems Analysts to make effective systems that will run our clients' business operations. We need flexible and organized thinkers, passionate about Software and with good understandings of systems, the principles of their functionality and integration between them.
What We Do
We find niche and successful small companies who have problems running their complex internal productions as they scale. The first thing that we do for them is effectively re-organize their operational processes so that they can most effectively attract, service and retain their customers and run their internal production in the way most optimal for quality and profitability. The second thing we do is build and implement a software solution that will administer and enforce the new and improved operation model.
Our Software Team builds highly custom solutions to run our clients operations - which usually include ERP and CRM systems to run the internal company operations, custom web portals to interact with clients and partners, ticketing systems to run support and case resolution operations, and integrated automated telephony to streamline the sales and customer support systems. It is critical for us to build solutions that effectively deliver on the business objective in a highly relevant way, yet are technically flawless and as simple and flexible as possible - thus we always make a point to use readily available platforms and leverage ready-made technologies, such as Zoho CRM, ERP, and Ticketing Systems, along with pre-built components for our front end custom applications. We create extremely functional solutions that have very extensive functionality and process a lot of information. It is critical that our solutions are well thought out and work flawlessly.
What You Will Do
As the Systems Analyst, you will work in our software design team to create technical requirements that will enable our solution designs and business requirements to be brought to reality, along with auditing our designs to ensure system cohesion and proper functionality. Your main goal will be to ensure the systems that are designed and developed by our software team will be properly built and operate correctly when used. Depending on your level, you will either be responsible for pieces of the projects - or lead a project team developing an entire product being built. You will work together with the Product Designers, Business Analysts, Developers, and QA Experts to get the job done.
In doing so, you will:
- Study the business and the functionality design requirements for our systems to ensure that they are complete from the system's perspective and complete or correct their definition if they are incomplete or inconsistent.
- Find edge cases and logical errors in system designs and work with the Product Designers and Business Analysts to clarify and resolve them.
- Define system components, such as entity relationships, roles &permissions, and integrations between systems to enable effective delivery of the system.
- Research the necessary systems' functionalities, identify limitations and find solutions to them. Run Proofs of Concepts with developers to validate your research.
- Develop detailed technical requirements based on the business needs and the solution designs.
- Ensure that the intended solution gets built and implemented successfully.
- Do anything else you deem necessary to accomplish your result.
Requirements
We have a tight business to run and our jobs require a certain commitment to results and willingness to accept responsibility for the individual actions on the part of our employees. Therefore, we require all of our candidates to:
- Understand that an activity by itself is useless unless it produces a useful outcome;
- Be ready to self-organize and self-manage and make own decisions about what to do in order to deliver the result;
- Be willing to re-examine approaches and methods when results suggest that current approaches aren't working;
- Be willing to endure hard work to achieve success and not expect instant gratification;
- Approach matters rigorously and analytically;
- Act on the above.
The following skills/experience will be necessary:
- Experience with successful software implementations in real business applications;
- Clear understanding how software systems work, e.g. how databases are structured, how software systems integrate, how software solutions are engineered - and how all these things affect functionalities of the systems used.
- Ability to quickly learn software systems (e.g. CRM, ERP), their functionalities, features, and limitations, and interpret them in how to implement such a system in a technical solution.
- Strong logical reasoning and analytical skills to do research, articulate ideas in detail, and solve problems;
- Proactivity to come up with solutions and follow their implementation without supervision;
- A solid understanding of effective system design and architecture and good time-management to create solutions quickly and effectively;
- Good verbal and written English to communicate clearly with our international team;
The following will help:
- Experience with CRM/ERP systems, programmable telephony systems and complex solution implementations thereof.
- Experience with highly functional and complex systems.
What We Offer
- High Performance Oriented Management
The organization is consistently and constantly managed for performance and results. High performers are rewarded. Excuses are not accepted and employees who make them are ejected. Long, unnecessary, bloviating meetings do not exist. Direct, quick and clear feedback is given on everybody's work. The owner personally manages the business and there is little to no middle management present. If you prove yourself to be a reliable and effective employee, you will have all the necessary authority, resources, etc. made available to you in order to deliver your results.
- Results Based Compensation
Successful projects and results you deliver serve as the basis for financial bonuses. There is a base pay, however, it is expected that team members work beyond the minimal requirements and be rewarded for exceptional results delivered.
- Practical Business Solution Design
Our designs are primarily focused on functional business-related features that bring real value to the client, as opposed to just pretty applications or websites. Our Software Team works on real, implementable, No-BS applications only.
- Work on Your Own Time
You can work from anywhere and at a time that best suits your preferences provided that you can deliver results. There isn't a 9-6 or any other hourly schedule in place and there are no time logs made. There also do not exist any time-wasting activities and everybody's time is respected. That being said, the amount of work that you'll need to put in to get results will by all means make this a full time job and require a full time professional commitment from you.
- Opportunities to Practically Develop and Enhance Your Expertise
We work with many complex and niche companies and our approach requires both a deep understanding of specific industries and effective applications of software in various business contexts, which you will develop quickly. Every project will show you real and meaningful results and provide an opportunity to see how your software solutions perform in real business.
- Growth Within Our Organization
Our organization is dynamic, growing, and quite new. Employees who prove themselves to be responsible, effective, and motivated will have the opportunities to take increasing responsibilities as the company develops.
Hiring Process
Our candidate selection process is designed to objectively assess people's ability to deliver. We do not have long and pointless rounds of interviews filled with hypothetical questions and we do not make decisions solely by looking at somebody's resume. Instead, we follow the below sequence:
1. Job Application Form.
2. Pre-Screening Online Skills Assessment.
3. Short Interview.
4. Practical Test Assignment.
5. Evaluation of the Assignment and Decision on Hire.