Location: Remote US
This position is not eligible to be performed in Alaska, Colorado, Mississippi, North Dakota, or the Virgin Islands.
What you'll get to do...
Commerce is #1 priority for all of GoDaddy, and our partners are critical to helping us scale. The “Partner Portal” is the central platform that allows partners to onboard merchants, activate payment terminals, remote manage over 150,000 terminals in the field, provide business and technical support, fulfill, market to the merchants and manage their billing/pricing. You will be driving significant growth in the partner business by identifying and building innovative capabilities in the portal that can help resellers grow their business.
- Executing a strategic plan to scale our platform to meet the needs of a growing and increasingly diverse customer base
- Defining product requirements and partner with our UX team to build best in class partner solutions with an intense focus on user experience
- Prioritizing user stories against our critical initiatives while working closely with engineering, sales, care and other key team members
- Identifying gaps, opportunities and building solutions to help partners grow their businesses.
- Staying in close contact with key partners to resolve issues, incorporate feedback and distill feature requests into producible solutions
- Leading cross-functional Go-to-Market activities and training for new product releases
- Measuring and communicating the success of your initiatives against organizational goals and our product KPIs
- Fostering strong working relationships across the organization
- Becoming a subject matter expert for the partner portal
Your experience should include...
- Proven experience of defining, developing and bringing customer-facing digital products to market.
- Building products that your customers love supported by quantitative/qualitative data
- Being very detail oriented and organized, with ability to multitask and prioritize workload effectively.
- Ability to formulate and conduct primary and secondary research including the use of analytics tools to identify and prioritize enhancements
- Excellent interpersonal skills to coordinate with different personas of collaborators. You should be able to relay the same information to a sales leader, a marketer or a developer in a way that speaks to their respective subject matter expertise and value they need to take away from it
- Ability to understand sophisticated problems or technical issues (from a product perspective) and how they influence customer experience.
We've got your back... Enjoy our many benefits (My Wallet), including paid time off, 401k, equity grants and parental leave. Join one of our employee resource groups (Culture). Continue to have a side hustle, if you have one (we love entrepreneurs, remember?). Most importantly, come as you are and make your own way.
About us... GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us (https://aboutus.godaddy.net/about-us/overview/default.aspx.)
GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
If you need help completing an application for a position with GoDaddy, please reach out to our Recruiting Team at myrecruiter@godaddy.com.
GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.