The Role
Operations and Employee Experience is at the core of Last Call Media. The team aims to achieve overall operational effectiveness and efficiency aligned to the company’s mission/goals, while maintaining a high standard of employee experience.
A Senior Operations Manager at Last Call can implement the right processes and practices across the organization. We’re looking for someone eager to collaborate and consult internally and externally to help make our company operations dependable, flexible, scalable and cost-effective.
Last Call Media is a fully distributed global agency with team members in over a dozen countries worldwide, so the OEX team needs to remain flexible, detail-oriented, and adaptable, with an appreciation for the real-world impacts of our daily work.
Our distribution also means that you can work from anywhere in the world with a strong internet connection, as long as you can reliably commit to at least 5 hours of overlap with morning New York time (ET), Monday through Friday.
What you’ll do:
- Join as a member of LCM’s OEX team to define and implement a compelling operations strategy to ensure operational scalability.
- Ensure all worldwide operations are carried on in an appropriate, cost-effective way.
- Map out different company processes and ensure best practices are applied.
- Drive actions to improve processes and identify opportunities for automation.
- Develop, track and report on operational KPIs to identify what is working, what isn’t, and how we can improve as an organization.
- Ensure data integrity, completeness, and accessibility across different reporting tools such as our CRM, timelogging software, etc.
- Drive productivity by gathering, prioritizing, and resolving internal requests.
- Lead cross-functional initiatives that help in improving and scaling company operations.
- Aid in and drive tasks related to employee benefits and creating an excellent employee experience within LCM
What you’ll bring:
- 4+ years of similar experience in a digital agency, consultancy, or equivalent setting.
- Extremely high attention to detail.
- The ability to work on multiple projects/efforts simultaneously, appropriately prioritizing work based on deadlines.
- An obvious drive to both grow and help in the growth of the team.
- A unique blend of business and tech-savviness, a big-picture vision, and the drive to work with others to make that vision a reality.
- Tangible experience in global operations where your work contributed to organizational success.
- Experience working with ambiguity, and the ability to drive toward meaning.
- A bias toward action and efficiency that you can balance with the ability to thoroughly complete your work.
- Leadership ability.
- Fluent English and highly-developed written and verbal communication skills.
It’d be nice if you also had:
- Familiarity with international operations, hiring processes, and employment options.
- Familiarity with the software development ecosystem, i.e. knowledge of popular tools, plugins, frameworks, best practices, and conventions.
- Familiarity with tools such as: Hubspot, Atlassian tools (Jira and Confluence), HR systems like Deel and Justworks, Harvest, and Google Workspace (Docs, Sheets, Gmail, etc.).
- Data analysis skills and a familiarity with business intelligence tools and analysis.
- Experience working remotely.
- A degree in a field such as accounting, business administration, finance, economics, etc.
About Last Call Media
Last Call Media is a 10 year old company that started in Massachusetts, USA, which has been fully remote since 2017.
How We Work
We like to do work with purpose;a lot of our clients are higher ed, non-profit and charities, and government contracts with state/city departments.
Last Call Media is a fractal organization;we have no “people managers” and the individuals that do really well here are self-starters who can work independently, but know when to ask for help.
We’re a highly collaborative environment. From the projects we work on to the way our company is run, we believe that the more perspectives we’re able to take into account, the better things will be. We like to maintain alignment by checking in early and often and communicating frequently. We like to avoid people completing large deliverables in a vacuum, where misalignments can grow large.
Because of our nontraditional company structure, our highly collaborative environment, and our frequent check-ins, we approach accountability a little differently than many other organizations by having a high level of trust with everyone. Our work is the product of our collaboration--if improvements need to be made, we approach them as a team as opposed to placing blame on individuals.
Last Call encourages people to maintain a good work/life balance. People do not work on weekends, and we do not interrogate people who want to take time off. We do ask that all employees schedule their work days to have at least a five hour overlap with 9:00 am - 5:00 pm eastern time (EDT/EST), but how that ends up working out is different for everyone. All that matters is that your team can count on you to attend meetings and meet project deadlines.
We heavily utilize Slack and Jira for frequent daily communication. Other tools in our belt include Google Apps (Gmail, Drive, Docs, Sheets, Slides, etc.), Confluence, Harvest, and more that are specific to specialized teams. Teams at LCM are usually based around a competency (like design or development) or a specific project, and will have their own meeting cadences (daily standup, retros, etc.) as well. Almost everyone at Last Call is a member of one or more teams, and we come together as a company (virtually) regularly for things like:
- Company Day every 8 weeks
- One-on-ones (optional, adoption varies)
- Design team challenges, open to everyone
- Weekly yoga
- Biweekly DEI Initiative meetings, open to everyone
All of us at LCM pride ourselves on being:
- Able to empathize, which helps us understand the needs of the client, the customer, the product, and the team at LCM.
- Highly communicative.
- Able to work independently.
- Comfortable asking for help.
- Experienced with communicating with clients directly.
- Eager and motivated to learn new concepts.
- Team players in a collaborative environment.
- Fast learners.
Compensation &How To Apply:
This position is compensated at a salary commensurate with skill and experience, with an anticipated range beginning at $80,000.00 USD annually (salaries are adjusted for country location), with comprehensive benefits including an annual (unlimited) professional development budget;a flexible PTO policy;health, dental, and vision insurance;and more!
If this position already sounds like you or sounds like where you're headed, please reach out. Applications must be completed in English.
Applicants should submit a current resume and cover letter through the careers section and should be prepared to complete a hypothetical trial exercise and submit reference(s) upon request.