ThycoticCentrify is looking for a Senior Manager of Software Development who has a passion for building world-class cloud products, solving customer issues and advocating for their success, in a fast-paced, highly technical environment. The ideal candidate will be highly organized and detail-oriented. This position can be remote based and reports to Director, Engineering.
Key Responsibilities
- Manage diverse, remote agile sprint team engineers in multiple time zones, responsible for delivering world-class software on time with high quality
- Work closely with technical support team and engineering to handle product issues reported by customers
- Investigate and perform in-depth troubleshooting to identify the issue and the root cause
- Provide viable workaround for the customer and potential fix in the product to address the issue
- Handle calls with customers to explain the issue, discuss possible solutions, and delivery timeframe
- Provide regular feedback to product management and engineering to improve usability, supportability and quality of the product from customer point of view
Skills and Requirements
- 8+ years hands-on software development experience
- At least 3 years of management experience with an Enterprise software organization
- 4 years college education (preferably in Information Technology or Computer Engineering field of study)
- Excellent customer relationship management and communication skills
- Able to be a master of our existing product and can navigate it in diverse environments using that knowledge to help where you can resolve things quickly
- Experience dealing with difficult customer situations
- Ability to work independently with little direct supervision
- Proven success in consistently meeting or exceeding assigned targets, results and deadlines
- Demonstrated skills working in a geographically and culturally diverse team
- Proven success delivering cloud-based products that require high levels of communication between teams and delivery automation