SketchDeck is looking for a Senior Project Manager (ideally located in CT or PT time zones)
As a Senior Project Manager at SketchDeck, you’ll lead the day to day relationships &projects from our largest accounts and strategic premium level design projects &campaigns. Responsibilities include Account retention, project team oversight, project scoping, proposals and project management.
You will report to the Head of Creative Operations.
Role &Responsibilities:
Role &Responsibilities:
- Deliver high quality design projects that meet and exceed client expectations:
- Discuss upcoming projects with clients: build budgets/timelines, discuss creative expectations, educate on process and help get them started where needed
- Review incoming projects, ensure brief and scope are clear for design success and hitting credit budgets
- Work with Design Directors as needed on creative scoping and direction
- Manage allocation of projects across design team to hit deadlines, budget and quality goals
- Direct and support designers so they can deliver great design, on brand and hitting brief requirements
- Review projects before delivery, ensuring they meet the brief, follow the brand and are free from QC errors
- Resolve projects that get in trouble through proactive communication with clients, and direction to team
- Deliver an overall impressive experience that makes clients share with their friends and colleagues
- Obtain PO / SOWs as needed to secure projects
- Keep on top of utilization to ensure design is delivered profitably
- Ability to manage complex projects / programs ($25k - $100K+ revenue)
- Nurture, retain and grow your client relationships:
- Help new users through their first projects
- Build strong relationships with clients and proactively keep in touch
- Lead quarterly status updates and keep current on client goals
- Lead weekly or monthly meetings to align on project needs that meet retainer budgets
- Work to ensure membership clients retain and grow;share opportunities for growth and flag/solve issues
- Create strategies with your member / enterprise clients to help them get impact from design across their teams and provide us with visibility of pipeline
- Renew membership contracts
- Build &manage a motivated team that can meet client expectations with regard to design and product types. Ensure ability to scale and keep up with growth as needed.
- Daily standups with core team to align on priorities and get best impact &motivation from the team
- Recruit and hire team members as needed to keep up with growth
- Manage Jr PM (as needed)
- Manage 8+ designers/QC
- Train designers on member / enterprise brands
- As a senior team member, mentor, collaborate and improve things around you:
- Review and revise processes to ensure we are constantly improving and evolving
- Mentor other PMs
- Collaborate with sales and marketing to help them bring in the best clients with the right expectations
- Find ways to improve SketchDeck and live our values.
Requirements:
- 5-8 years of project management experience in a creative agency or related organization
- Strong creative and design sense - you know what good looks like!
- Proven ability to solve problems creatively
- Experience seeing projects through the full life cycle
- Strong interpersonal and communication skills and extremely resourceful
- Proven ability to complete projects according to outlined scope, budget, and timeline
- Demonstrable problem-solving project management experience and skills
- Strong organizational, time management, and verbal and written communication skills
- Ability to manage multiple projects simultaneously
- Proficiency in Microsoft Office tools
Benefits:
We pride ourselves on being a great place to work. By joining the team, you will get
- Salary range: $100,000 - 115,000 + incentive
- Health insurance (medical, dental, and vision)
- Stock options
- 401(k) with company match
- Fully remote working (that started pre-covid and will continue after!)
- Paid time off that grows with tenure
- Annual company retreat
- Computer hardware of your choice (up to $1500)
- $500 towards your office setup expenses
- To work with a talented team of designers, business people, and engineers!