We're seeking a key player to work within a team spanning Marketing, Sales, and Customer Success, with the aim of amplifying the data, processes, and technologies that power these teams. The Revenue Operations Manager is a HubSpot operations expert with a data analyst mindset and a keen awareness of the full customer journey. The ideal candidate is experienced in data management as well as expanding Customer Success, MarTech, and SalesTech stacks. You will play a key role in the success of our customer engagements, marketing programs, and sales processes, handling tactical operations and contributing to strategies that drive our SaaS revenue engine. We're looking for someone highly detail-oriented, data-driven, and relentlessly process-focused.
🇨🇦 This position is 100% remote and only eligible for those who are authorized to work in Canada.
Key Responsibilities
- Collaborate closely with the Customer Success, Sales, and Marketing departments to deliver scalable solutions that drive daily operations
- Act as the subject matter expert on inbound and outbound routing, scoring, nurturing, and customer health
- Leverage in-depth analytics tools to prepare accurate and timely reporting on campaign effectiveness
- Make recommendations to improve the efficiency and effectiveness of marketing and customer success programs to increase ROI and team efficiency
- Share ownership of the MarTech, SalesTech, and CS tech stack, including the integration, setup, and maintenance as a power user
- Advise on and help with the acquisition of Sales, Marketing, and Customer Success technology to help us meet our growth goals
- Responsible for data management, data analysis, and workflows
- Constantly test, iterate, optimize, and make decisions based on data
Job Benefits
- Profit-sharing, distributed quarterly
- Frequent promotions
- 4 weeks vacation and paid sick days
- Monthly Happy Hour
- Extended health benefits
- Continued education allowance
- Annual fitness allowance
- Work from anywhere in the world
- Join an extremely successful bootstrapped, product-focused, &customer-oriented team
Job requirements
- 5+ years of HubSpot CRM expertise including workflows, deal cycle management, customer journey management, reporting, and dashboards
- Experience with HubSpot-centric setup, integration, and management of Customer Success, ABM, Marketing, and Sales technology stacks, including the use of ZoomInfo, Outreach, SalesLoft, Vidyard, Gong, HotJar, Intercom, and similar
- HubSpot operations experience spanning tech-touch to high-touch engagement models
- Proficiency in Google Analytics and data analysis
- 2+ years' experience with Segment, Google Tag Manager, and similar
- Experience with AB testing
- Strong self-starter, possessing the drive and determination to succeed and is comfortable working independently, as well as able to pivot and problem solve
- Passionate about data-driven customer success and marketing technology and innovation
- Proven success collaborating with Product, Engineering, Sales, Customer Success, Customer Support, and Marketing teams and driving alignment in a matrixed environment
- A solid understanding of data-driven SaaS operations that guide tech-touch, low-touch, and high-touch engagements with leads, trials, and customers
Good to Have
- BigQuery, Metabase experience
- SQL knowledge
- Experience with Demand Side Platforms (DSP), Programmatic Display Marketing, Content Management Systems (CMS), Data Management Platforms (DMP)
- A background in customer success, sales, computer science, behavioral science, or programming
- Experience managing a Customer Success Operations team, Sales Operations team, or Marketing Operations team
- Experience working within a RevOps team