closed vacancyRemote Quality Assurance and Support Analyst - remote

Position Purpose / Summary

The Testing and Support Analyst will work closely with the Product and Technology Team during the pre-release phase of the software development lifecycle process defining test scripts, performing user scenario product testing, and developing release documentation.

Principal Duties and Responsibilities

• Reproduce, document and report defects
• Create test scripts from requirements or understanding of products
• Follow scripts created by other team members
• Develop and execute pre-release test plans for our products
• Provide user/technical support for customers in the use of MyAgData software products

Other Duties and Responsibilities Based on Demand

• Train customers, prospects and employees in the use of MyAgData products
• Maintain customer interaction and support information in incident management tools
• Author knowledge base articles and assist in maintaining an online knowledge base
• Other duties as assigned or necessary

Qualifications

• 4-year degree with an Agricultural or Technical focus
• Preference for 1-3 years of work experience in the Agriculture or Software Industry in a related role
• Strong technical aptitude, problem-solving skills, ability to operate effectively and efficiently in a rapidly-growing, fast-paced early stage company environment
• Excellent writing, verbal communication, and presentation skills
• Strong knowledge of web, mobile, and software applications
• Experience with issue tracking systems, i.e. Azure DevOps, Freshdesk, Jira
• The ability to work with all levels in a professional manner
• Have the resources and a quite space to work remote from