Ready to have an impact?
Publitas empowers businesses to deliver paperless discovery-commerce experiences that engage, inspire, and have the potential to reach more customers than was ever possible. We combine a healthy dose of persistence with the will to embrace crazy ideas and push new boundaries. Guided by a desire to do things better, we want to improve the world around us.
Hear from the hiring manager: We’re looking for a talented Project Manager to ensure the smooth delivery of customer projects and who will drive client satisfaction through end-to-end project management. If you're passionate about delivering quality solutions and improving processes, this role is for you. You’ll be part of our international customer team, working alongside our Customer Acquisition, Customer Success, Development, and Product teams.
The Project Manager is a key client-facing role within Publitas. You will be tasked with ensuring that our enterprise clients are onboarded on our SaaS platform quickly and with a high level of quality and customer satisfaction. You will also be required to consult with our existing client base to scope and deliver new, innovative solutions to their ongoing challenges.
Ready to have an impact with us? Start the application process by filling out the screening questionnaire to see if Publitas is a good fit for you.
Take ownership by:
- Solution consulting
- Lead and participate in client-facing workshops to scope and design a fit-for-purpose solution. Work closely with the Customer Success team to help them define long-term client success metrics.
- Assist the end-user as the key subject matter expert relating to Publitas.
- Lead and participate in client-facing workshops to scope and design a fit-for-purpose solution. Work closely with the Customer Success team to help them define long-term client success metrics.
- Project management, delivery, and client satisfaction
- Lead the successful delivery of client projects, ensuring high levels of client satisfaction throughout the entire project lifecycle.
- Proactively manage client relationships, acting as the key point of contact to ensure alignment between client needs and project goals.
- Oversee all aspects of project management, from requests to estimation to planning and delivery.
- Plan and create detailed project timelines, ensuring clear documentation of meeting notes, project progress, and risks.
- Develop comprehensive project plans in consultation with both internal and external stakeholders.
- Monitor project performance, progress, and resource capacity to ensure timely and high-quality deliveries.
- Maintain proactive communication with clients and stakeholders, informing them of project status, milestones, and potential issues.
- Develop new project documentation, including project plans, detailed timelines, communication plans, and stakeholder maps.
- Ensure all documentation is kept up to date and easily accessible for internal teams and clients alike.
- Provide regular project updates and status reports to clients and stakeholders.
- Identify, categorize, and escalate delivery risks.
- You’ll consult clients on their design/technical best practices and make suggestions based on our current services package.
- Ensure clients and internal stakeholders are aware of project status, outstanding tasks, and agreed timelines while keeping projects within plan.
- Following projects through the entire project life-cycle, working in an agile environment.
- Lead the successful delivery of client projects, ensuring high levels of client satisfaction throughout the entire project lifecycle.
This challenge will suit you if:
- Fluency in English and German
- Prior experience working directly with clients to understand requirements and implement technical solutions.
- Experience with Digital publishing/Marketing and Retail clients.
- Knowledge and experience of project management methodologies and design.
- Experience using Asana, JIRA, or a similar project management interface.
- You have a basic understanding of HTML, tag management software, SEO and Google Analytics, as well as basic knowledge of Adobe InDesign/Photoshop.
- Must be a natural problem solver.
- Have significant commercial acumen.
- Proven track record in delivering SaaS implementation projects.
- Skilled communicator with the ability to identify and engage key stakeholders.
- Excellent organizational and planning skills.
- Currently based in the EU.
Bonus:
- Fluent in Spanish
What we provide to help you achieve results:
- Competitive, market-related compensation.
- Twenty-five vacation days per year and your National Holidays off.
- Work from anywhere you desire.
- A monthly shared office space/co-working allowance.
- A one-time home office setup stipend.
- A top-of-the-line MacBook.
- Monthly wellness allowance to stay healthy while working remotely.
- Annual retreats in some of the greatest cities in the world.
- Free books in Kindle and Audible store.
- We'll challenge and support each other through 1-1 sessions to get the most out of your and our potential.
Publitas is proud to be an Equal Opportunity Employer. We strive to create an inclusive environment that empowers our employees all over the world. We want you to feel welcome, respected, and valued for who you are — it's our differences that make us stronger! We celebrate diversity and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Publitas welcomes all, we invite you to apply and join us!