TeamGantt is looking to hire a Product Specialist to join our Customer Success team! Work hours are 7am to 4pm ET, Monday - Thursday. The ideal candidate will have experience in software sales and support. We are a small team that works almost 100% remote. The right person will thrive if they can work efficiently and with minimal supervision.
Duties and Responsibilities
- Answer customer questions through live chat, email, and phone calls
- Host discovery calls and sales demonstrations over zoom
- Identify, negotiate and close expansion deals within the existing customer base
- Manage quarterly check-ins with enterprise customers and drive renewals
- Host remote trainings for new customers
- Complete RFI/RFP and security questionnaires for prospects
- Escalate priority issues to our team of developers
- Communicate feature requests and product improvements to our product team
- Ensure support and sales documentation is accurate and up to date
Ideal Qualifications
- 3 or more years of software prospecting, sales, or support experience
- Comfortable and motivated to work with minimal supervision
- Enjoys connecting with customers and learning about their business and challenges
- Basic understanding of project management fundamentals
- Familiar with SAAS business model
Why work at TeamGantt?
- 4 day work week (M-Th)
- $5000 initial WFH office setup budget, + $500/year continuing stipend
- Strong belief in work life balance. You’re done at 4pm. (Don’t expect to hear back from any coworkers you message outside of work hours until the next work day)
- Benefits including:
- Health, dental, and vision insurance
- HSA
- 401K
- PTO
- $2000/year for continuing education
Compensation
$40,000 to $55,000 per year base plus commission, overtime, and bonus opportunities
About TeamGantt
We make intuitive project management software used by over 8000 organizations worldwide. You’ll love working here if you are a servant, a self starter, a problem solver, humble, and have the “pop” factor.
How to Apply
Email your resume to jobs@teamgantt.com. Write a sentence or two about yourself and what makes you a good fit to work at TeamGantt.