Hi, thanks for reading about our Operations Manager opportunity! We're glad you're here.
We're Knack, a code-free platform used by thousands of customers — from non-profits to the world’s biggest companies — to easily build custom apps, workflows, and databases.
We're looking for whip-smart, hyper-detailed, super-organized Operations Manager to assist in optimizing all aspects of how the Knack team gets work done. We're restructuring the team post the leave of our previous Operations Lead which means you'll be coming into some established processes with superb supporting documentation. However, this will not prevent you from putting your own stamp on things or improving on current processes.
Knack is and has always been a 100% remote company. We started as a remote company so we know what it takes to ensure the success of a distributed team. TLDR: that essentially means that each member of the team has a huge amount of autonomy and ownership to define their work and impact.
We also emphasize the journey over the destination. We're looking for applicants that are opinionated about what matters to them and want to join a fun, passionate, close-knit crew of high-quality human beings that, above all, enjoy working together. Hopefully, that's you!
In this role, you will:
Contribute in all of the following areas...
Finances
- Manage all aspects of payroll tax (this process is mostly automated but needs oversight from time to time)
- Handle light accounting including expense categorizations and account reconciliations
- Generate custom reports (e.g. software cost tracking, retreat expenses, etc.)
Sales
- Collaborate with our sales team on enterprise account renewals
- Manage all facets of accounts receivable (this process is also mostly automated but still requires a fair amount of oversight)
HR
- Assist with hiring of new team members
- Manage all facets of onboarding for contractors and employees
- Track and pay reimbursements for learning credit and retreat expenses
- Implement, understand, and translate benefits for the team
- Support team leads with ad-hoc employee issues
Culture
- Celebrate team wins and highlight great performance
- Research and propose new remote work best practices
- Keep a finger on the pulse of team operations to identify problems early
Event Management
- Own retreat planning and management
- Plan meetups and conferences
Operations
- Contribute to project planning across teams
- Continue iterating on the Team Handbook
- Document and assist with formalizing team processes
We’re looking for someone who is:
An exceptional communicator, facilitator of trust, and has experience working remotely. Ability to self manage, ruthlessly prioritize and focus, and have a proactive spirit are musts.
Additionally, deep experience and expertise in at least a few of the following categories is expected, although we’re not necessarily looking for a magical combination of all of these skills/experiences.
Finances
- Bookkeeping and reporting
- Sales
- Accounts receivable and accounts payable
HR
- Policy writing, compliance, research
- Payroll tax implementation and management
Operations
- Project management
- Process optimization
Software
- Zenefits, Pilot (for contractors), Quickbooks, Stripe, Jira, Confluence, Google Docs, Trello, Slack, and Google Sheets
Passion and Impact
- It's obvious that you care deeply about your work and your impact.
- You get satisfaction from knocking out small tasks while still pushing forward bigger, long-term projects and goals.
- You proactively research and level up in your areas of ownership.
- You’re unafraid to experiment, learn, grow, and sometimes fail.
Communication
This position will have multiple communication challenges;the ultimate success of this role will depend on being able to adequately manage these
This position will have multiple communication challenges;the ultimate success of this role will depend on being able to adequately manage these
- Managing multiple concurrent projects
- Managing differing priorities or expectations among different project owners
- Working closely with the CEO on operational issues
- Working both transparently with the team while also keeping more private and sensitive information closer to the cuff
This is a unique operational role, but for the right candidate this will be the superlative position of your career. Our goal is to expand the Operations team based on this hire, so there will be room for more leadership responsibilities and/or for you to focus in on whatever specific areas you’re interested in.
About Knack
Knack launched in 2012 with one simple goal: to enable everyone to do amazing things with their data.
Knack makes it easy for anyone to build applications and workflows to make their data useful. Our customers use Knack to run their processes, departments, or even their entire companies.
We've been growing steadily since as we've built our team, perfected our product, and nailed our product-market fit.
So how are we different?
- We're bootstrapped: we've had to build something our customers actually pay for. This changes how you do things.
- We're 100% remote: and have been from the beginning. Every decision we've made has been based on optimizing our remote operations.
- We take culture seriously: We’re not one of those companies that just slaps some cultural adjectives down in a handbook article then calls it a day. We use our cultural values as our north stars and even have an always active culture committee that is dedicated to ensuring that our culture is maintained and evolves as we grow.
- We're all a little weird: and we like it that way. We're more than just chat avatars;we've all gotten to know each other, have grown together, and love working with each other.
- We enjoy the journey: we're in this for the long haul. We're not chasing an exit or the next round of funding. We're building something we're proud of and want to keep improving on.
Benefits &Perks
The biggest benefit of Knack is getting to alongside our awesome team of Knackleheads. We're a funny, humble, talented team of delightful human beings that, above all, enjoy working with each other, growing with each other, and supporting each other.
These benefits aren't that bad either, though:
- Define your work: find the location, environment, and schedule that is best for your life and work. It's not about separation, it's about optimization. Our only rule is an overlap zone of 11am to 4pm EST.
- Unlimited Paid Vacation: take the time you need to stay motivated, charged, and balanced. You'll get required days off for birthdays and knackiversaries.
- Paid Corporate Retreats: we get together twice a year at amazing locations to do normal human being things in person. We pay for your flight, lodging, and meals.
- HealthCare: we offer health, vision, and dental, covering 75% of the premium for you and your dependents (spouse + children).
- 401(k): we give you the option to automatically deduct funds from your pay to stash them away for your golden years (currently non-matching, but stay tuned!)
- Equal opportunity: we push everyone to maximize their impact on our product and company--we strongly value all of our people, regardless of title or seniority.
- Family support: we offer a generous paid family leave to welcome any new additions to your family.
- Tech: we provide a top-of-the-line PC or MacBook
We are also passionate about learning and professional development. We provide multiple learning opportunities and encourage each other to continuously learn and grow:
- Long-term growth and learning plans, with regular check-ins to help you level up on what's important to you.
- Have executive-level visibility into how the company is run and performing, including revenue.
- Use an annual allowance to stay on top of your game with training, classes, conferences, and workshops.
Diversity
We believe that different perspectives and backgrounds are what makes a company flourish. Knack welcomes all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs or disbeliefs, or status. We're proud to be an inclusive company with values grounded in equality and ethics, where we embrace diversity.
How To Apply
Are you currently so excited to apply that you can barely type? Then we want to hear from you!
We review applications in batches, so don't worry if you don't hear from us right away. Qualified candidates will move on to video interviews to discuss the position in detail, meet the team, and talk through the fit. We're also big believers in paid trials whenever logistically possible.