At Cranky Concierge, we strive to be the most useful and worry-free travel service available. We use our superior industry knowledge to book travel, monitor for issues, and step in when things go wrong. We’ve grown steadily and continuously since our founding in 2009, and now we need more help. This is where you come in.
We’re looking for an Office Assistant to help our staff best serve our clients. Keep reading to learn more.
The Role
- Primary Duties
- Answer phones and direct clients to staff or assist with simple issues (e.g. asking about our pricing, collecting client-provided information, and manually handling client intake)
- Monitor incoming emails and assign tasks to staff or respond directly to clients
- Setting up client trip information to begin the planning process
- Secondary Duties
- Perform accounting tasks and run credit cards when needed
- Assist staff with various tasks as asked
- Call airlines to assist with client travel arrangements (e.g. book seat assignments, retrieve or modify travel details)
- Upload time-sensitive travel to our flight monitoring tools
- Add client information to our booking system
How does that sound? If it’s the kind of thing you’d like to do, then here’s what we’re looking for.
You
- Reliable - You’ll be working remotely, and we don’t like to micro-manage. Things move quickly here and we need everyone to be on duty when expected. If you say you’ll do something, we need to trust you’ll follow through.
- Quick Learner - We don’t require that you know a ton about the travel industry for this job. We’ll train you on what you need to know. We just need you to be able to pick things up quickly.
- Detail Oriented - Dealing with air travel is not easy since there are a million important details and all have to be conveyed correctly. Even little things matter. For example, does it bother you that there’s no hyphen between “Detail” and “Oriented”? If so, we like you already.
- Common Sense - You should have it. Clients don’t always tell us exactly what we need, so you need to know when to put the pieces together and when to ask for more information.
- Pleasant - There will be a fair bit of client interaction in this role, and they won’t always be happy. We need you to keep composure and remain pleasant at all times when dealing with clients.
- Clear Background - Since you’ll be handling sensitive data, a background check will be required.
- Business Casual - Our interactions with clients are always professional, but that doesn’t mean they’re rigid or stilted. It’s always a conversation, and it should sound like one. (As for the dress code, well, we’re home-based so that’s up to you.)
The Details
If you still think you’d be a great fit, here’s where we get into the weeds.
- You’ll work remotely, so make sure you have a quiet and comfortable workspace.
- Preference is given to those who have permanent residency in Arizona, California, Colorado, Florida, Georgia, Idaho, New York, Nevada, North Carolina, South Carolina, Tennessee, and Texas
- You’ll need to have a reliable computer and phone. We’re a cloud-based company, so a quality internet connection is required.
- Be comfortable with online chat for internal needs, sometimes with video.
- We are looking for a full-time employee to work 9a-5:30p PT Mon-Fri
- Starting pay is $15-$17 per hour.
If this sounds like something you’d like to do, we want to hear from you.