Member Support Unicorn to help change global design education - remote
Interaction Design Foundation
Posted 2 years ago
Would you like to use your people skills to increase the global impact of an all-remote company that educates millions of people? Do you want to work in a company culture where idealism meets high performance and excellence and where you get to develop yourself and do the best work of your life?
Our community is at the heart of what wedo, and we put a colossal effort into serving them as best we can. That’s why we’re looking for a talented and hard-working Member Support Unicorn who has an eye for detail, an empathic nature to help people and a natural drive for perfection.
We’ve already helped more than 125,000 graduates around the world to improve their skillsets and careers. But something is missing. And we think it could be you!
What can we offer?
- A full-time, fully remote position with the world’s biggest online design school.
- Regular video-based contact with your colleagues, and you will get to meet them in amazing locations on team trips 1–2 times a year.
- The chance to impact the lives of tens of thousands of designers around the world and put smiles on their faces as you ease their learning journeys.
- To vastly improve your written communication skills, as well as your ability to help other people.
- To feel the glow of gratitude of the people you help.
- The opportunity to do the best work of your life—if you’re willing to invest the effort that will require.
- Work in a company culture of learning and excellence—coupled with care and respect. Your colleagues will support and help you learn, just like you’ll help them!
What will you be doing?
Ahead of you is a highly rewarding and enriching journey on which you will make an impact as you:
- Correspond daily with our existing and prospective members across multiple channels, answer their questions and solve their problems.
- Act as an ambassador of our brand and improve our already excellent reputation. It’s a big responsibility but also an immensely rewarding one!
- Continually improve the way we interact with our members so that our brand reputation keeps growing. Every word and every sentence counts.
- Work with the development and editorial teams to improve the user experience of the platform.
- Help optimize our work processes so we’re working in the most lean, efficient and smart way possible.
- Become our virtual face and often the first point of contact that people have with our community. As such, you will be an essential part of our team, brand and future—someone who directly helps our foundation grow further and further!
Alongside providing support to our community, you’ll find huge potential to enjoy growing into other job roles if you’re hungry to develop yourself professionally. In fact, you can see this role symbolized nicely in our logo: We revolve around growth—for our members and for ourselves.
Overall, if you’re ready to help our community and, in turn, change the future of education, then congratulations—you’ve come to the right place!
About you
- You have several years’ experience in providing email-based customer or member support.
- You are able to take an individual’s wants and needs and answer them with a logical solution.
- You know what ownership of a task means and how to deliver it.
- You have outstanding communication skills and the ability to make other people smile.
- You get excited about helping others and feeling their gratitude.
- You are a master with words and have a meticulous eye.
- You are fluent in written English.
- You have great social intelligence and the ability to engage well with many types of people.
- You have a strong sense of empathy, to calm anxious individuals and understand the urgency of their questions.
- You are resilient and have the ability to bounce back when things aren’t going according to plan, providing solutions along the way.
- You have anever-ending desire to learn more about UX design and share it with others.
You get bonus points if you …
- have experience in community management.
- have experience with working remotely.
- are already a member of the Interaction Design Foundation.
- have a passion for, or are proficient in, design.