Member Support and Documentation Specialist - remote

Interaction Design Foundation

Posted 5 months ago

NOTE: This is a full-time position that accommodates EMEA time zones only. Multiple spots are open for this role.

Are you a strong communicator and troubleshooter? Do you have an eye for detail and a desire to help people achieve their goals through online learning? Do you enjoy working cross-functionally to solve problems and thrive in a fast-paced and dynamic environment?

Then this might be the role for you.

Join a fantastic team that dedicates its days to improving people’s livesand careers through the power of design. Trusted by over 170,000 members and Fortune 500 companies, Interaction Design Foundation (IxDF) is looking for an Member Support Unicorn with a passion for writing to support our rapidly growing team and help us continue to provide our members with the best possible online learning experience.

Our members are at the heart of what we do—they’re the reason we exist—so we go out of our way to serve them as best we can. That’s why we’re looking for a talented and hard-working candidate who has a strong work ethic, an empathetic nature, and a natural drive for perfection.

What you will be doing

You will help us achieve our vision of becoming the best and most recognized design school on the planet. Ahead of you is an enriching journey on which you will make an impact as you:

Correspond daily with our existing and prospective members across multiple channels, answer their questions and solve their problems
Act as an ambassador of our brand and maintain our excellent reputation. It’s a big responsibility but also a gratifying one!
Work with the marketing and editorial teams to improve our product offerings and the user experience of the platform.
Perform general administrative and ad-hoc projects and support extended team members as needed.
Meticulously update our internal knowledge base through precise documentation, filling in any gaps you find along the way.
Help shape internal processes that directly impact engagement and improve our KPIs.
Update our internal knowledge base and contribute to department initiatives around knowledge sharing.
Communicate and collaborate effectively with other teams to relay customer needs, maximize retention and growth, and communicate learnings.
Become a true embodiment of our values, and often be the first point of contact that people have with our community. So, you will be an essential part of our team—someone who directly helps our foundation grow further and further!

About you

You thrive in a fast-paced environment with ad-hoc projects of varying complexities
You are excited to help people and earn their gratitude.
You are a native English speaker or near-native proficiency in English
You have a deep passion for writing and strong communication skills, consistently striving to convey complex information clearly, effectively, and engagingly.
You are resourceful and autonomous when taking on new tasks and projects, relying on problem-solving skills to make it all work.
Attention to detail and thoroughness are second nature to you.
You enjoy solving ad-hoc problems and meeting the specific needs of different people. You even relish solving issues that may have gone unsaid before they arise.
You know what ownership of a task means and how to deliver it.
You crave consistency and are not easily distracted, even when faced with repetitive work patterns
You are comfortable with tight deadlines and have strong prioritization skills to help you meet them.
You are resilient to setbacks, and when things go off-track, you can bounce back and even provide valuable solutions along the way.
You are highly self-disciplined and thus work well in a flat hierarchy with lots of freedom and minimal supervision.
You are based within UTC+1 to UTC+4 time zones (Europe, Africa, UK, Ireland and Scotland), which is crucial to ensure optimal collaboration and overlapping working hours.

Bonus points

You get bonus points

....if you have a background in UX/UI or are interested and curious about user experience design and what it can do for the quality of life of humankind.
...if the art of writing isn't just your skill but your passion, and you find profound joy in meticulously sculpting every sentence.
...if you'd secretly love to work as an editor and writer. We have many possibilities for job growth and transition.
...if you love to teach complex concepts in an accessible and engaging way.
...if you possess an exceptional talent for creating structure.

What can we offer?

A full-time position within a fully remote organization. Daily video-based contact with your colleagues from elsewhere on the planet, and you’ll get to meet them on team trips 1–2 times per year.
Forget fluffy titles, political agendas and corporate drama. Your colleagues value your character, work ethic, and what you actually achieve. Junior or senior, if you embody old-school virtues of always striving to become the best version of yourself, you'll thrive at the IxDF.
Work with a highly scalable impact-driven model where we’ve consistently created more than 50% growth year-on-year since 2013. Bootstrapped with zero investment capital but built purely on consistency over time and the conviction that affordable design education can improve the quality of life of humankind.
Work in a company where the distance between idea and execution is minimal. We’re a highly agile organization with zero bureaucracy or corporate politics – but with high orderliness and efficiency.
Have the chance to feel the impact of helping an ever-growing design education brand empower and enrich the lives of millions of people.
Work in a company culture where idealism meets high performance and excellence. To help us improve the world (and yourself in the process), you’ll need grit, work ethic, long-term thinking, and self-discipline.
Work with people with a hands-on attitude and a bias towards action instead of fluff-filled, unrealistic strategies. You’ll need crisp execution skills yourself and the ability to impress your colleagues with concrete results, just like they’ll impress you.
The chance to impact the lives of tens of thousands of designers worldwide and put smiles on their faces as you ease their learning journeys.

How to learn more and apply

To learn more about the position and our company, please visit https://www.interaction-design.org/about/careers

We are currently accepting applications only directly from our Careers page. To start your application, please follow the instructions on our company website.

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