Head of UX &Design - remote

800.com
Posted 2 years ago
About Us 
At 800.com, we're building an intuitive &powerful cloud communications platform for SMB &Enterprises to communicate via Voice &SMS. 
 
We’re looking for a stellar UX Leader to join us as we accelerate growth and help continue to build out an intuitive &powerful cloud communications platform for SMB &Enterprises to communicate via Voice &SMS. 

What makes a great UX Leader? 
Qualifications:

  • User Experience leader with massive experience in user experience design, inbound product management, and research
  • Ability to produce functional prototypes through tools such as Figma
  • Tech-savvy with high tech experience and/or a technical academic degree as well as comfort with highly technical products, end-users &colleagues. 
  • Extensive knowledge &experience with the software development lifecycle. 
  • Professional experience in product development, product management, project management, and/or another related technical role. 
  • Detailed-oriented, organized, systematic, analytical, thorough &methodical. 
  • Strong English written &verbal communication skills. 

Bonus Points: 

  • Worked in the domain of enterprise software, B2B SaaS, and/or business continuity. 
  • Prior User-Centered-Design experience &/or education in usability, UX, user research. 
Role &Responsibilities 
  • Work with internal &external stakeholders to define &spec out new features &upgrades to existing features that meet users’ needs &requirements. 
  • Conduct customer-facing user research iteratively throughout the Software Development Lifecycle to discover user needs, identify use cases &validate that the planned solution will meet the users’ expectations. 
  • Conduct competitive analysis to identify competitive strengths &weaknesses &opportunities for product improvement. 
  • Create low-fidelity mockups/wireframes to facilitate both internal &external customer conversations. 
  • Collaborate with the UI Design Team to iterate on elegant &highly usable designs that will delight the 800.com user community. 
  • Manage projects from ideation through to completion closely collaborating with Engineering, Product Marketing, Support &QA Teams. 
  • Collaborate with Product Marketing on product launches &be a thought leader both internally &externally. 
  • Collaboratively manage the product development roadmap. 
Why 800.com? 
  • 100% remote (we believe in trust and autonomy) 
  • Competitive salary: $150,000 - $200,000 per year 
  • Flexible vacation plan (includes company-wide winter holiday break) 
  • $200/month coworking stipend 
  • 401k matching at 4% (US residents) 
  • Dependent care FSA (US residents)