We’re looking for a highly motivated Growth Manager to join the Toggl Work team, our newest product aimed at revolutionising expense management and reporting. This is your chance to shape the future of a product designed to save our users time, money, and sanity.
The ideal candidate will have experience crafting and executing user acquisition strategies in a SaaS environment, with a strong emphasis on customer onboarding, user engagement, experimentation, data-driven decision-making, and process creation. If you’re someone who thrives in building from scratch and can take ownership of growth strategy while navigating the challenges of a new product launch, this could be the perfect role for you.
The salary for this position is €60,000 annually.
You can work from anywhere in Europe.
About the Team
We are a global team of 130+ awesome people working from over 40 countries around the globe. We hire globally, you work locally—in the heart of London, a beach outside of Río de Janeiro, or a quiet village near Florence, the choice is yours. Every few months we travel to meet up somewhere in the world and spend some quality time together. We place a huge amount of trust in our people, and we measure the outcomes rather than the work itself. Our values fuel our results.
The Role
Toggl Work is our latest addition to the Toggl suite of products, focusing on easy expense management and reporting. As our Growth Manager, you’ll play a critical role in defining and executing the user acquisition strategy from the ground up.
In the short term, you’ll focus on developing processes to convert curious visitors from our landing page into engaged users, onboarding new customers, learning from their feedback, and supporting them at every stage of the process. You'll identify potential customers who would benefit from switching to Toggl Work and create onboarding strategies that ensure a seamless user experience.
Once you’re settled in, you’ll expand into driving long-term growth initiatives, optimizing user journeys, and continuously experimenting with new acquisition channels. You’ll also work closely with Product to co-own KPIs related to user retention and engagement. You’ll define and execute processes to identify, target, and onboard potential customers.
Your main responsibilities will be:
- Developing and executing a comprehensive growth strategy that focuses on customer success, user onboarding, and engagement.
- Identifying and acquiring users who will benefit from Toggl Work’s unique value proposition.
- Creating and implementing onboarding processes that ensure high user engagement and retention.
- Setting up and tracking key performance metrics to measure the success of your strategies.
- Collaborating closely with product, marketing, and customer support teams to ensure a seamless user experience, co-owning KPIs such as the performance of user cohorts.
About You
We’d love to hear from you if:
- You are a self-starter with the ability to take ownership of complex projects and drive them to completion.
- You have experience in customer success or user acquisition roles, particularly in a SaaS environment.
- You have experience in the people operations software industry, which is a huge plus.
- You have a proven track record of creating and implementing successful growth strategies that emphasize customer onboarding and engagement.
- You are data-driven and comfortable creating and analysing metrics to inform decision-making.
- You thrive in an environment where you can build processes from scratch and iterate on them quickly.
- You are excited about the challenge of launching a new product and have a strong understanding of the SaaS landscape.
- You are a generalist who can adapt to the evolving needs of an early-stage startup and do whatever it takes to reach the goal.
Benefits
- Freedom to choose when and how much you work - we only measure results
- 24 days of paid time off a year, plus your local holidays
- In-person meetups for team-building (expenses covered)
- 4-6 weeks paid sabbatical (depending on the tenure)
- Laptop budget up to €2,500 and it renews every 3 years
- €2,000 budget to set up your home office, and additional €300 every year after 3 years of tenure
- €3000 per year for co-working space membership and/or internet service at home
- €4,000 per year contribution to use for training, workshops, and conferences
- €2,000 per year contribution for any equipment or services to improve and/or maintain your physical and mental health
- Support for buying tools you need for doing your best work (even eyeglasses if you need a new pair)