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Overview:
The Quality Assurance Specialist upholds Hadley Designs’ high project standards, gives every completed task a quality check review verifying that all processes and guidelines have been completed with zero defects. Communicates with team members to help them fully understand expectations and improve accuracy in all tasks.
In this role, you will serve as a Quality Assurance monitor, a motivator, and an educator taking mistakes and turning them into teachable moments to help team reach their goals.
Indicators of success
You are meeting all deadlines without sacrificing accuracy. Your Manager is happy with your performance. Team members are moving through projects quickly and accurately. People like working with you.
Additionally:
- Consistent, positive feedback from supervisor(s), fellow team members, customers, and other departments and individuals interacted with
- Company SOP’s &Guidelines documents are complete, organized and up to date
- Team members understand their roles and what is expected of them
- We experience zero defects due to not following guidelines documents
Day to Day Responsibilities: