Entry Level Customer Support Rep - remote

InvestorFuse
Posted 2 years ago
We are hiring in the USA, and you live in either Arizona, Florida or Oregon.
Our hours of operation (and the schedule for this position) are 9AM  - 5PM Eastern time Monday - Friday

Job Overview:  Primary customer support for our IF3 platform, is responsible for all aspects of responding to customer inquiries. 
 
Responsibilities and Duties:
  •  Answer customer chat inquiries in the order received
  •  Check customer history / conversations to gain context
  •  Troubleshooting user issues
  •  Tagging new bugs for our Developers upon discovery during communications with the customer
  •  Adding customer, lead input, and/or churn information into our proprietary CRM 
  •  Assist Billing / Operations with user management for customers with billing issues as needed 
  •  Manage and update Intercom resolution bot
  •  Tag chats that need new/updated knowledge base articles
  •  Meet with Premium customers via Zoom calls when requested for white glove customer support
  •  Periodic action/projects/tasks as needed and /or assigned by the Operations Manager and providing assistance to team members upon request
  •  Internal employee training when required
  •  Daily and weekly meetings as assigned

Qualifications:
  • Two years college education or equivalent experience. 
  • Typing 35-45 WPM, average to advanced written English skills, experience working with CRM or relational database, advanced technical processing skills 
  • Excellent problem-solving skills, troubleshooting mind, friendly and customer service oriented, open to feedback from others/coachable, highly professional. 
  •  Punctuality and reliability are very important as well as trustworthy in a remote environment, easily adapt to changes
  • Computer equipment - CORE I-3 at minimum processor, 8GB of Ram, 5-10Mbps download speed, backup connection of at least 3-5Mbps download speed, backup computer easily accessible. Working mic and speaker and/or headset and a webcam. 
  • Must work during the hours of 9AM - 5PM Eastern Time

Send an email to hr@investorfuse.com with the following to be considered for this position:
  • Your resume with cover letter
  • Your salary history and/or requirements
  • A link to a video (make sure it's shareable) introducing yourself and telling us why you're interested in the position and why you think you are a good fit. Please make the video no longer than 3 minutes long.