About the Role:
We are seeking experienced customer support specialists with a focus on providing high-quality service to Enterprise-level Customers (Healthcare Facilities). You’ll be responsible for owning and resolving issues raised by these clients, ensuring that they receive prompt, tailored solutions that meet their specific needs.
We are seeking experienced customer support specialists with a focus on providing high-quality service to Enterprise-level Customers (Healthcare Facilities). You’ll be responsible for owning and resolving issues raised by these clients, ensuring that they receive prompt, tailored solutions that meet their specific needs.
Key Responsibilities:
- Manage and resolve escalated queries from business customers via phone, chat, and email.
- Collaborate with internal teams (e.g., legal, billing, operations, etc.) to solve complex customer issues and ensure timely resolution.
- Ensure all customer interactions are tracked, and issues are resolved within established service-level agreements (SLAs).
- Provide professional, empathetic service to enterprise clients, particularly during high-stakes situations.
Skills and Experience:
- 3-4+ years of experience providing specialized customer support, B2B preferred, ideally within a SaaS or enterprise software environment.
- Proven experience managing escalations and maintaining strong relationships with business customers.
- Experience working towards High CSAT (>90%) and QA scores in B2B environments.
- Ability to handle an average of 30+ calls and 15+ emails daily, with a focus on resolution and customer satisfaction.
- Familiarity with SLA management and complex customer issue resolution.
Why Work at CBH?
- Join a fast-paced, innovative startup unicorn that is making a difference in the lives of tens of thousands of customers.
- Work remotely with a diverse team from around the world.
- Access opportunities for personal and professional growth, with support to develop new skills and explore different areas of the business.
System Requirements:
- A reliable laptop/desktop (no Chromebooks or Linux OS).
- Minimum 20 Mbps wired internet connection.
- Wired headset.
- Quiet, distraction-free working environment.
- Stable power and internet connectivity.
If you're excited to provide excellent customer service and thrive in a fast-paced environment, we encourage you to apply today!