About Laptop Empires
Laptop Empires was founded in 2018 by Bobby Hoyt and Mike Yanda. We teach our students how to grow digital marketing agencies, content marketing and full-time blogging, how to launch six-figure courses and make products profitable quickly. To learn more about what we do, check out the site.
How we work
- Utilize meetings when necessary, but otherwise utilize Slack, voice messages and Loom as much as possible
- Focus on results
- Prioritize personal health and family
- Utilize gifs and emojis whenever possible
About the role
This is a contract, part-time, remote position. The Director of Operations will oversee the day-to-day activities of the business, ensuring that the organization is well managed and performing efficiently and effectively. While this is a director level role, we’re still a small business and are looking for someone who can be strategic and dig their hands in when necessary.
Responsibilities
- Liaise with business owners to make decisions for operational activities and set strategic goals
- Manage relationships with team members including affiliate manager, community manager, assistants, sales (eventually), etc.
- Regularly report on business performance
- Regularly evaluate the efficiency and efficacy of business operations, procedures and systems
- Strategize with business owners and revenue teams to increase revenue
- Oversee customer support processes and make improvements to enhance customer satisfaction
- Own and drive team meetings including agendas and action items
- Own project management, ensuring projects are organized and completed on time
- Plan and manage all course launches
- Strategize launch dates with owners
- Coordinate with team as needed to complete launches
- Establish structures and systems where needed in the business
- Establish and manage roadmaps for each area of the business: editorial is a high priority at the beginning
Requirements
- Proven experience as Director of Operations or similar position
- Excellent organizational and leadership abilities
- Experience managing teams of five or more
- Experience leading and managing in a remote environment
- Knowledge of diverse business functions and principles (marketing, customer services, sales, management, etc.)
- Experience with data analysis and performance metrics
- Proven ability to plan and manage operational process for maximum efficiency and productivity
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Experience exploring, defining and strategizing, then executing on a project
- Experience with following tools: Asana, Google Drive, Slack
- Ideal experience with: ActiveCampaign, ClickFunnels, PipeDrive, ThriveCart, Woopra, WordPress Zapier