The Digital Marketing Project/Account Manager role is a hybrid role of both account and project management, serving as a primary client contact supporting our growing digital marketing client base. They will work with a diverse team of digital marketing strategists, campaign managers, SEO specialists, designers, writers, analysts, and developers.
This is a remote position working with a distributed team. Some travel is required.
Job Responsibilities
Interact with clients
This is a remote position working with a distributed team. Some travel is required.
Job Responsibilities
Interact with clients
- Manage and build strong relationships with clients while providing various levels of service depending on the scope of digital marketing projects (digital advertising, SEO, analytics, etc.)
- Serve as main client contact and provide regular status updates
- Respond to client emails regarding digital campaigns, from campaign development to ongoing monitoring and optimizations
Interact with internal teams
- Lead a team of digital marketing strategists, campaign managers, SEO specialists, designers, writers, analysts, developers, and other team members to ensure that client deliverables and project deadlines are met
- Lead internal project meetings and communicate client business needs to the internal project team
- Delegate tasks and responsibilities to internal team members while communicating effectively to set and manage expectations
Account Management
- Responsible for client retention and renewals
- Regular account planning meetings with clients to identify opportunities to expand the client relationship
- Work with clients to collect project requirements and to write and negotiate project scopes and budgets
Project Management
- Responsible for the successful initiation, planning, monitoring, and closure of assigned projects
- Accountable for on-time, on-budget project delivery
- Development and management of project plans, project status reports, timelines, budgets, and resources
- Identifying and mitigating potential project risks
- Learn and use project management tools and software including but not limited to Basecamp, Mavenlink, and Google Drive
Experience/Qualifications
- 3+ years of experience in a client-facing role as an account manager or project manager in an agency setting, with special focus on digital marketing deliverables (paid advertising, analytics, SEO, personalization, etc.)
- Demonstrated understanding of the resources and tasks required to deliver and produce digital marketing campaigns
- Strong problem solving, analytical, and decision-making ability
- Exemplary communication (verbal and written) and interpersonal skills including the ability to present in front of a group
- Superior time management and organizational skills with experience working on multiple tasks with multiple deadlines
- Ability to work well under pressure and flexibility to adapt to demands as needed
- Motivated with the ability to self-manage and interest to expand knowledge
OHO Interactive is an Equal Opportunity Employer committed to a diverse workforce