Customer Support Team Leader (Remote)
We’re looking for a motivated Customer Support Team Leader to lead a remote team that supports healthcare facilities, ensuring exceptional service delivery to our clients. This role offers flexibility, requiring only 3-4 hours of overlap with EST working hours.
Key Responsibilities
- Lead and coach a team to meet performance goals in quality, productivity, and attendance.
- Provide constructive feedback and development plans to drive team growth.
- Handle customer escalations professionally, resolving complex issues promptly.
- Monitor team performance, identify improvement areas, and implement solutions.
- Suggest and drive process improvements to optimize workflows and customer satisfaction.
What We’re Looking For
- Leadership Experience: 2+ years of leading teams and coaching members to achieve their goals.
- Customer-Facing Expertise: Proven experience in customer-facing roles with a strong focus on delivering exceptional service.
What to Expect in Your First 90 Days
- 30 Days: Learn the tools, processes, and challenges of the support environment.
- 60 Days: Take ownership of a team, set performance goals, and start regular coaching.
- 90 Days: Drive team performance to meet high-quality standards and implement improvement plans where needed.
Work Environment
- Fully remote, requiring only 3-4 hours of overlap with EST working hours.
Why Join Us?
- Impact: Lead teams supporting healthcare facilities, making a difference in critical services.
- Global Team: Collaborate with talented individuals worldwide.
- Career Growth: Opportunities for professional development and advancement.
- Flexibility: Enjoy remote work with a schedule that fits your lifestyle.
System Requirements:
In addition, you should have:
- A minimum of 15 Mbps wired internet connection.
- A computer with an i5 processor (or equivalent) and at least 12GB RAM.
- A quiet, dedicated workspace with a steady power and internet connection.
If you are passionate about coaching, leadership, and delivering outstanding customer experiences, apply now and join our team in setting the standard for excellent support!