Customer Support Representative – Phone &Emails - remote

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Customer Support! 

Do you have a Support background?

Do you enjoy work-from-home and flexible schedules?

ModSquad is seeking Mod Contractors to join our network!

If you want the chance to work gigs on the coolest of client projects… then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.

Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon.

ModSquad has partnered with our client whose software identifies property owners that are overpaying on their property taxes and uses automation to earn them reductions on their tax bills.

This is NOT a sales role, but rather a warm answering service to customers inquiring about the client’s services.

Mods will help in answering questions about the service, and the sign-up process, and providing updates on current account status via phone and email support.

This is a temporary, seasonal contract, ending in June.

Project Hours (All Times Pacific):

Monday –Friday, 7 am –5 pm

Hourly Pay Rate:

To be discussed in the interview phase

Commitment:

20 hours per week

90 days (as needed)

Orientation Begins:

March 18, 2024

What We Are Looking For:

• Pleasant phone voice
• Phone experience in a call center environment is preferred but not required
• Strong multitasking skills, with a passion for research and learning new things each day
• Energetic and positive individuals that take pride in helping people find the best solution
• Familiarity with property tax or taxes in general is a bonus

WorkSpace Requirements:

• Dedicated laptop or desktop computer with Windows 10 or above
• Quality headset
• Quiet workspace to take calls
• Willingness to install MSQ security software and 2FA app on the phone

What’s In It For You:

• The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
• Flexible self-scheduling
• Access to ‘Hot Gigs’ postings exclusive to the Mod Network
• Work from home
• Competitive hourly rate –Discussed during your first interview
• Paid orientation

***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

Who is ModSquad?

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.  

Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills.

***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process