Customer Support Representative - remote

ModSquad has partnered with one of most popular shrink wrapping services in the business!

Are you interested in learning about a unique client? Are you interested in becoming an expert of a premier product? If yes –then we have the project for you!

We are currently seeking experienced Customer Support Representatives to help support one of our elite clients via inbound phone calls and emails.

What’s in it for you?

• Work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
• Flexible self-scheduling.
• Access to ‘Hot Gigs’ postings exclusive to the Mod Network (after 60 days).
• Work from home.
• Competitive hourly rate (we’ll discuss this more with you in your first interview).
• Incentives (sign-on and stay-on)!
• Paid orientation.

What are we looking for?

• Strong Customer Support Experience;particularly over the phone.
• Excellent written and verbal communication skills.
• Willingness to dedicate yourself to a unique service / product.
• Based in US.
• Bonus points if you have personal experience with shrink wrapping services or product support.

Availability needed:

• 10 hours per week between 6 AM –12 PM PT.

Requirements:

• A dedicated laptop or desktop computer with Windows 10 or above.
• A good working headset with a noise-canceling microphone.
• A quiet workspace to take calls.
• Willingness to install MSQ security software.
• Willingness to commit to the project for at least 60 days.

***PRO-TIP!*** Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of being engaged on a project.

Who is ModSquad?

ModSquad is an award-winning global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

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