Customer Support Representative
Calldrip is looking for a talented and enthusiastic individual to join our support team. You’ll work remotely assisting customers via phone and email with account issues as they arise. This position is both challenging and rewarding as you work to solve problems and consult with customers on how they can best utilize the Calldrip software.
About Us
Calldrip is an established company (10+ years) headquartered in Salt Lake City, Utah with team members spanning the globe. We are a small, close-knit team working to provide sales solutions to over 2,000 different businesses. Calldrip is 100% self-funded and profitable. Our team is built of highly motivated individuals who enjoy their work and do their best to provide a quality product to our customers.
About the Job
The Customer Support Representative responds to customer inquiries from multiple different channels. You will spend time helping to onboard and provide ongoing support to customers. You’ll work closely with the customer success managers to identify new opportunities and areas of improvement.
Responsibilities
- Help customers with troubleshooting items as they occur
- Answer phone calls and assist customers
- Respond to email and chat inquiries from customers
- Maintain a customer-friendly attitude and work ethic
- Set up trainings or calls as needed
- Report to the VP of Customer Success
- Assist with Calldrip’s customer onboarding processes
- Report regular metrics to other members of the executive team
- Provide ongoing trainings to Calldrip customers
- Additional responsibilities as directed
Requirements
- Previous customer support experience
- Experience using a CRM like Hubspot or Salesforce is helpful
- Ability to conduct virtual webinars, demos and meetings with prospects and customers
- Outstanding ability to communicate both verbally and in writing
- Ability to stay on task and manage multiple projects simultaneously
Benefits
- Dental and vision plans
- Flexible PTO
- Established company
- Opportunity for growth