Customer Support Advocate - 100% Remote (Anywhere in the UK)

GoCardless https://gocardless.com/ is growing fast! We’ve built a world-class product that opens up Direct Debit to small and medium-sized businesses across the UK, Europe, Australia and North America! Thousands of businesses already rely on us to handle their payments, and hundreds more join us every week.

For more information on Life at GoCardless, have a look at our careers page https://gocardless.com/about/careers/

We pride ourselves on listening to our users and doing everything we can to solve their problems. As a member of our Support team, you'll represent the customer's voice across the company. As your knowledge and experience grows, you’ll have opportunities to help inform our product roadmap to ensure we are always building something people want.

We've built a friendly, collaborative culture, where we hire and develop driven people that share our desire to do the work we can be proud of. We value learning and feedback, and are devoted to encouraging and supporting each other's continual professional growth.

You'll work as part of a wider team of around 40 passionate individuals who work with our UK, European, Australian and North American merchants to solve tough problems and provide world class service.

In this role you will be primarily providing phone support;you will be handling calls from customers using GoCardless. You will be utilising our in-house systems to handle incoming phone calls and tickets (i.e. emails) and help ensure that you can deliver the best support experience possible.

We're looking for bright, empathic people to join us and provide first-rate support and guidance primarily to our UK, European, North American and Australian users.