Customer Success/Onboarding Specialist (LATAM, $20/hr) - remote

Loop Support
Posted 1 day ago
About Us:

At Loop Support, we specialize in connecting businesses with exceptional customer success specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and enjoy solving problems, we want to hear from you!

Responsibilities:
  • Engage new customers via phone, email, and text to guide them through onboarding and account activation.
  • Educate customers on product benefits, including cost-saving features and ways to maximize value.
  • Assist with account setup, resolving common setup issues such as PIN entry and initial login.
  • Provide consultative support to ensure customers understand how the product meets their business needs.
  • Monitor customer progress and send reminders to encourage first-time use.
  • Collaborate with internal teams to escalate issues and improve onboarding processes.
  • Maintain a positive and proactive approach in all customer interactions.

Qualifications:
  • Experience working closely with customers in account management, customer success, onboarding, or similar capacity (Required)
  • Excellent written and verbal communication skills in English and Spanish. (Required)
  • Based in LATAM (Required
  • Stable internet connection and a reliable computer setup. (Required)
  • Ability to work independently in a distraction-free home office.
  • A positive and professional attitude with a customer-first mindset.
  • Strong problem-solving skills and ability to think on your feet.