Role and Responsibilities:
-Oversee and own a dedicated book of business of SMB customers (fleet owners and managers)
-Become the AtoB expert and educate your book of business on best practices regarding their account
-Stay abreast of customer’s top initiatives and projects and help them leverage AtoB to meet their desired outcomes.
-Increase AtoB customers’ value, product knowledge, and adoption by conducting proactive engagements
-Discover customer pain points, advocate for them internally to influence product changes.
-Work closely with the product, sales and engineering to help guide the product roadmap based on our customer's needs
-Manage and affect retention through performing renewal and churn mitigation activities
-Assist in optimizing internal processes, customer journey/milestone activities, and talk tracks to ensure a unified and optimal customer experience.
-Assist in building the CS department through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements
-Become the AtoB expert and educate your book of business on best practices regarding their account
-Stay abreast of customer’s top initiatives and projects and help them leverage AtoB to meet their desired outcomes.
-Increase AtoB customers’ value, product knowledge, and adoption by conducting proactive engagements
-Discover customer pain points, advocate for them internally to influence product changes.
-Work closely with the product, sales and engineering to help guide the product roadmap based on our customer's needs
-Manage and affect retention through performing renewal and churn mitigation activities
-Assist in optimizing internal processes, customer journey/milestone activities, and talk tracks to ensure a unified and optimal customer experience.
-Assist in building the CS department through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements
Preferred Background:
-2+ years of experience in customer success or account management roles.
-Track record of onboarding, retaining, and growing customers
-Excellent consultative skills with experience in guiding customer's journeys
-Diplomacy, tact, and poise under pressure when working through customer issues
-Extremely tech-savvy and able to navigate sales tools (Salesforce, Zendesk, Slack, etc.)
-Track record of onboarding, retaining, and growing customers
-Excellent consultative skills with experience in guiding customer's journeys
-Diplomacy, tact, and poise under pressure when working through customer issues
-Extremely tech-savvy and able to navigate sales tools (Salesforce, Zendesk, Slack, etc.)
Bonus: Transportation, Fintech, Fuel Card, or logistics industry experience.
Bonus: Startup experience with a focus on SMBs.
Bonus: Startup experience with a focus on SMBs.
Compensation and Benefits:
This role will start on a 1099 contract basis, with $60K in base pay + performance-based bonus
This role will start on a 1099 contract basis, with $60K in base pay + performance-based bonus
Location: Remote — wherever you want in USA or Canada :)