Customer success and inside sales position for a company that is creating change! - remote

Note: This is a full time remote position and you must be available during US business hours and fluent in English. We will be reviewing applications starting March 11 and will close the job posting once the right applicant is found. If you think you are a good fit for this job, please apply sooner than later, or send us a message letting us know you are going to apply so you are on our radar.

Are you ready to take the next step in your career? Are you wanting to hone your skills at a tech startup, all while making a positive impact in our world? If you said "yes" to these questions, read on.

Track it Forward is a volunteer time tracking system that helps nonprofits, schools, and grassroot organizations become more efficient by streamlining the way their volunteers track time. We help these organizations save time, create capacity, and generate revenue all through tracking volunteer time. We are a small passionate team of do-ers who care about helping the world, solving challenges, and taking care of each other.

This role is a remote full-time position where responsibilities span both sales and customer success. You will have the opportunity to work in a cross-functional role and learn how to manage sales prospects and customers, all while improving outcomes for volunteer organizations.

This position’s primary focus is handling all inbound sales requests, support emails, and managing client billing. At a moment’s notice, you could be jumping on zoom or video calls with potential clients and helping them go from “interested” all the way to a paid, onboarded, and successful customer. 

Your secondary focus will be improving all our existing processes to help customers better understand Track it Forward! This could involve improving our FAQ, hosting webinars, adjusting email drip campaigns, assisting in marketing projects, generating wireframes etc. Our company is constantly growing and improving, so a strong desire to learn and improve is definitely a plus.

For this position, we are looking for the right candidate who is a hard worker, great communicator, and an organized multitasker. This position is self directed, and you should be comfortable working productively in a remote environment and able to structure your day to stay organized. If you have any volunteer leadership experience yourself, that’s also a plus! The right candidate for this position is tech-savvy, passionate about helping customers via phone and video call, has a love for helping nonprofits, and a proactive personality.

We offer a medical stipend, retirement benefits, flexible sick/vacation days, remote work, and the opportunity to create change in the world. This job is full time and the candidate must be located in the US.

To apply for this position, please fill out this google form. We look forward to meeting you soon! Thank you for considering us in your job search!