Customer Solutions Engineer - remote

Discourse
Posted 3 years ago
About the job


This job posting is for someone who is roughly in the UTC-8UTC-5 timezone.


You will manage and work closely with one of Discourse’s largest client accounts. As an embedded Discourse expert, you will engage daily with a remote client team.


Responsibilities include:

  • Communicate daily with client and work with them to agree on work priorities
  • Implement and document client requested features
  • Discuss and decide with internal Discourse teams whether features are appropriate in core, or in client-plugins
  • Maintain client-specific features against latest core versions
  • Highlight new critical core features with client
  • Schedule and deploy patches and upgrades

About you


You are an experienced rails developer who has an interest in proposing and providing direct solutions to aid in customer success. You have excellent written and verbal communication skills and are comfortable supporting a remote team.


You should be excited about customizing open-source solutions to fit a customer’s requirements.


You have some Ruby and JavaScript experience;Discourse applicants usually complete a paid trial project prior to joining the team. You have experience integrating with HTTP APIs and Oauth2 authentication flow.


You should be kind to your co-workers. We believe in a welcoming workplace where people from different backgrounds and cultures work together to create something great.


About us


There are many benefits to working at Discourse including a flexible work schedule, 5 weeks of holiday per year, funding for a co-working space, and more! Learn more.


Applications


To apply, please contact us via email at jobs@discourse.org.